Job Title

Being a traditional bank just isnt our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform whats possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada''s Challenger BankTM, and have been around for more than 50 years. Equitable Bank''s wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people''s lives. Our customers have named our EQ Bank digital platform ( eqbank.ca ) one of the top banks in Canada on the Forbes World''s Best Banks list since 2021. Reporting to the Group product manager, Digital Banking and working alongside senior management, the Senior Product Manager is responsible for devising strategies and launching agile initiatives to develop Equitable Banks enterprise-wide customer data platform. Leveraging an ability to organize and motivate teams within an incremental delivery environment, she/he will work with Product lines, Bank Stakeholders and Software Developers to translate customer journey directives into actionable backlog deliverables, and follow through to completion. Assisting in development of strategy and roadmaps for service functionality in all channels, including financial/experience justification, overall design and customer experience Deliver new products and features in digital channels Assist in the running of the customer data platform and services day-to-day, ensuring their availability to customers Supporting the team in delivering a leading, intimate customer experience in the digital channel Managing various vendor relationships Play a leadership role in the Scrum team to ensure that capabilities are in-scope, on-time and of high quality Serve as the primary source of external information for the Scrum teams, offering clear definitions of the targeted capability, the intended value to the customer and functional/non-functional requirements Assist in the development of product roadmaps. Manage and prioritize backlog contents, ensuring sufficient depth of groomed items for development consumption and commitment Review QA test plans to align with acceptance criteria, facilitate testing and review of early builds for adherence to functional requirements Manage engagement with bank stakeholders and effectively communicate product release contents and expected product capabilities/customer journey Identify and manage business activities (operating model, training, communications, etc.) required to support agile initiatives Facilitate problem solving on a day-today basis as required, working closely with development on implementation challenges Coach team members and help with their development/desired outcomes as required Education: Post-Secondary Degree in Commerce, Management, Economics, Finance, Engineering, Computer Science, etc. ~ MBA or other graduate degree a plus and/or ~10+ years of Financial Institution experience leading data platforms, data services and online banking channels (or equivalent experience) in a role such as Application Manager, Channel Manager, and Product Manager ~ Highly preferred experience in working on Fraud domain i.e. transaction monitoring, device risk assessment and other Identity & Access Management platform (IAM) ~ Experience with core banking systems ~ Experience in working closely with technology teams in all aspects of SDLC (requirements, development, testing), including vendor teams ~ Understanding of Canadian banking regulatory context ~ Familiarity with user experience & design principles, specifically for digital interactions ~ Proven ability to initiate and execute projects ~ Project management experience ~ Previous work experience with significant accountabilities relating but not limited to: Product management and product development, Leading IT and business teams, Influencing senior executive decisions ~ ability and desire to help others thrive in a dynamic team-oriented environment ~ Deep passion in first class customer experiences, innovation and delivering software ~ Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision) ~ Work experience in facilitation and fact-based problem solving to resolve complex issues and drive actionable outcomes ~ What we offer [For full-time permanent roles] Medical, dental, vision, life, and disability benefits Generous vacation policy and personal days Virtual events to connect with your fellow colleagues Annual professional development allowance and a comprehensive Career Development program A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 351 King Street East, Toronto, ON. Equitable Bank is deeply committed to inclusion.