Job Title

Impact Starts at UNICEF Canada (Deputy Director, Information Technology (IT) Permanent, Full-time Vice President, Technology UNICEF Canada currently operates under a Flexible-Hybrid model that requires team members to attend the office at least 2 days/week. As a key leader at UNICEF Canada, the Deputy Director of Information Technology oversees the delivery of all core technology services from cybersecurity and AI, to systems operations, to digital strategy and innovation. This role is as hands-on as it is strategic , playing a pivotal role in mobilizing your team to ensure our infrastructure is secure, scalable, and aligned with our mission to create lasting impact for children around the world. This is your chance to lead transformative IT initiatives in a purpose-driven organization where technology truly powers change! Technology Strategy, Governance & Transformation (40%) With the Vice President, Technology, shape and execute an IT strategy aligned with UNICEF Canadas mission and growth. Lead the identification, planning, and implementation of secure, scalable technologiesincluding AI, automation, and cloud-native solutions. Manage IT projects using Agile methodologies, ensuring delivery on time, on budget, and to scope. Define project scopes, objectives, and resource needs while tracking performance and outcomes. Develop and implement IT policies, procedures, and best practices Cybersecurity, Risk & Compliance (30%) Lead cybersecurity strategy and operations, including threat detection, risk assessments, SIEM integration, and incident response aligned with NIST CSF. Regularly conduct audits, tabletop exercises, and penetration tests to validate controls and response readiness. Manage organizational readiness for privacy regulations and ensure secure handling of donor, financial, and personal data across platforms. Develop, maintain, and test business continuity and disaster recovery (BC/DR) plans for all critical systems. Core Infrastructure, Systems & IT Operations (20%) Oversee the reliability, security, and scalability of infrastructureincluding Microsoft 365, networking, cloud (Azure), virtualization (Hyper-V), and hybrid systems. Lead day-to-day operations of IT support, ensuring responsive helpdesk services, system availability, and user satisfaction. Implement ITSM practices to ensure ticket tracking, service level monitoring, and continuous improvement. Manage vendors and contracts, ensuring service delivery meets operational and security expectations. Oversee integrations with key platforms such as Raisers Edge NXT, Engaging Networks, Financial Edge, and the data warehouse. Oversee progress tracking using Jira for sprint management, capacity tracking, and visibility across teams. Contribute to cross-organizational planning, budgeting, and impact reporting, ensuring IT is integrated into broader goals. Participate actively in agile planning, team meetings, and organization-wide initiatives. Maintain clear and organized systems for managing IT documentation and information. Technical Skills Expert in Exchange Online, SharePoint, Teams, OneDrive, and compliance & security tools such as Advanced Threat Protection (ATP), Data Loss Prevention (DLP), and Azure Active Directory (AD). Virtualization : Skilled in managing virtualized environments using platforms such as VMware vSphere or Microsoft Hyper-V. Cybersecurity : Deep understanding of network and information security including firewalls, intrusion detection/prevention systems (IDS/IPS), endpoint protection, security information and event management (SIEM) tools, and incident response. Networking : Proficient in network design, administration, performance optimization, and troubleshooting. Cloud & Data Centres : Experienced in managing on-premise and hybrid cloud environments (AWS, Azure, Google Cloud Platform). Tech Support Leadership : Proven success managing helpdesk teams and IT service management (ITSM) practices. Vendor Management : Demonstrated ability to manage vendor relationships and ensure SLAs. Bachelor''s degree in IT, computer science, or related field. ~8+ years of progressive IT experience, including 3-5 in a leadership role. ~ Deep knowledge of IT infrastructure, cybersecurity, operations, and project management. ~ Ability to travel, with some evening and weekend work required Extended Health/Dental benefits, Healthcare Spending Account, and Wellness Account Life, AD&D, & Long-Term disability insurance coverage Employer match contributions (5%) to a Group Pension Plan Flexible-hybrid work environment to support the work-life integration needs of our team ~ Internal leadership development, training, & mentorship programs that integrate Anti-Racism and diversity, equity and inclusion principles Opportunities to access both local & global stretch assignments Centrally located head office in mid-town Toronto with satellite offices in Calgary & Montreal Under the leadership of a dynamic, accomplished, and experienced executive leadership team, youll be part of a diverse & talented Canada team committed to creating meaningful impact while fostering an inclusive and supportive work environment. Youll join a global UNICEF family with a shared commitment to impact the lives of children UNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process. Please submit your resume and cover letter as one document to include your salary expectations in your cover email and reference Deputy Director, IT in the subject heading. UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen). UNICEF is the worlds farthest-reaching humanitarian organization for children. Across 190 countries and territories, and in the worlds toughest places, we work to help children survive, defend their rights, keep them protected, healthy and educated, and give them a fair chance to fulfill their potential. Our team exists to fundraise for UNICEFs highest priorities, and to work neutrally with governments and the private sector in Canada and internationally to advance the rights and well-being of children and youth.