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Job descriptionJob descriptionAbout Jukebox PrintJukebox Print is an online printing company committed to excellent customer service, leading edge print services, and creative, high quality products. An online store should not mean a less personal experience. We welcome both professional designers and beginners to use our services!We serve a global customer base, shipping our unique products with competitive international shipping rates to 98 countries. Founded in Vancouver, Jukebox also has an office in Toronto, where local customers can pick up orders, check and feel printed samples before ordering, or simply chat with one of our customer service reps. Learn more about us at Toronto OfficeWe are a young and dynamic group of individuals sharing a beautiful and modern office in the heart of Liberty Village, just a few steps from King Street. All your needs are conveniently located within a short walk from our office - cafes, restaurants, a grocery store, fitness centre and the GO train Exhibition station!Interested in joining us?We are looking for a seasoned individual to expand our Customer Service Team who is well experienced in print, has excellent organizational skills, a high attention to detail, is self-motivated and is determined to complete all tasks handed to them.As a Print & Customer Specialist, your main responsibilities are to assist customers via phone, email, and online chat; as well as help out at our reception area when needed. You will use your print knowledge to help prospective customers put their concept to print. In short - you will need to be an expert in our products and services so you can work in close liaison with our customers and Jukebox team, ensuring order, product, and service inquiries are adequately attended to.Are you It?The perfect candidate will be high-spirited, fast-learning, detail oriented, have a positive attitude, self-motivated, and stylish.It is mandatory that you have experience in the printing/graphic communications industry.Having a working knowledge of Adobe Creative Suite programs is an asset (e.g. InDesign, Illustrator, Photoshop, etc.). Other requirements are:Post-secondary education3+ year in a customer service position - e.g. call centre, hospitality, retailExceptional communication skills, written and verbal1+ year experience in graphic communications or print-related industryThe hired applicant will start working on a full-time basis immediately. Working hours are Sunday-Thursday with variations of 10AM-6PM/11AM-7PM/12:30PM-8:30PM. Training shifts will be Mon-Fri 10AM-6PM in the Office.Job Types: Full-time, PermanentPay: $21.00-$24.00 per hourExpected hours: 40 per weekAdditional pay:Overtime payBenefits:Company eventsDental careExtended health carePaid time offVision careSchedule:8 hour shiftApplication question(s):Minimum typing speed 50 wpmHow many years of Prepress experience do you have?Education:Bachelor's Degree (required)Experience:Customer support: 3 years (required)Print/Graphic Communications: 1 year (required)Language:English (required)Fluent English (required)Work Location: In person