Job Title

Are you a natural at numbers and strategy? Do you thrive on creating smart scheduling plans that make operations run smoother? Our large client in the renewable energy sector is looking for a Workforce Planning Manager to lead a dynamic team and support over 200+ customer service professionals across B.C. This is a fantastic opportunity to work with one of the provinces biggest players in clean energy Location: Burnaby Whats in it for you: Flexible hybrid work model (work from an approved flex location up to 2 days a week!) Competitive salary + incentive bonus ($88,900 $122,300) Professional growth in the renewable energy industry Inclusive, safe, and collaborative workplace What Youll Do: Lead a team of analysts to deliver top-tier labour forecasts and scheduling strategies Monitor and analyze call volume trends to optimize workforce support across contact centres Create and improve short-term and long-term workforce plans Provide actionable insights using advanced reporting tools and forecasting models Drive improvements to internal planning processes and support peak service performance What You Bring: A degree in business, commerce, or data analyticsor 10+ years of related experience Strong analytical mindset with expert-level Excel skills Hands-on experience with workforce management systems Team leadership, collaboration, and decision-making strengths Detail-oriented and data-driven with a passion for process improvement