Job Title

Principal Professional Services ConsultantTorontoPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.The PagerDuty Professional Services team is focused on enabling our customers to most effectively leverage our platform to achieve their business goals. We partner with our key customers to provide large scale onboarding, custom integrations, service modeling, and provision users, teams, services, schedules, and escalation policies.As the company introduces a new approach to services delivery in a rapidly growing startup, this role will be instrumental in developing the process and technologies to deliver amazing customer experiences. You will help establish methodologies and repeatable processes to deliver successful implementations, every time.About YouYouve got technical chops. You are a technologist first with a deep knowledge of IT monitoring tools or within DevOps, SRE or IT Operations. You run the implementation process from design to delivery, partnering with customers to help design and build integrations for successful implementations.You are a problem solver who identifies potential roadblocks and provides thoughtful solutions. You excel at multitasking, are self-driven, and can work both independently and within a cross-functional team. You come up to speed quickly, love to learn, and have impeccable attention to detail. You are comfortable running multiple simultaneous customer engagements and managing multiple threads within those engagements.You are an excellent communicator, capable of breaking down complex technical concepts and explaining them clearly to partners from business and technical backgrounds, from a DevOps engineer to a C-Level Executive. You have experience implementing technology solutions in the SaaS world and can articulate the solution to all levels within the customer organization.You are an extraordinary partner to sales, product, your team, and your customers. Depending on the situation, you play the role of project manager, architect, consultant, technical guru, product expert, leader, evangelist, and teacher, with a relentless commitment to outstanding customer service.Ideal Qualifications5+ years of hands-on technical background with a primary emphasis on IT Operations / Professional Services delivery.Demonstrated knowledge and ability to interact with common SaaS and traditional software APIs (REST, SOAP, WS), webhooks, etc. as part of scripting and tooling development, integration development, and ETL-like activities.Knowledge of infrastructure as code and DevOps SRE toolchains (GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, Vault).Hands-on technical background using AWS (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM).Deep technical knowledge with ITSM tools like ServiceNow, Jira, Remedy (ServiceNow Admin, ServiceNow Scripting, ServiceNow GScript/Rhino, Studio).Understanding of monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix).Familiarity with our space or being a fan of our product is a plus.Be prepared to give us a demo and showcase your skills!PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. This role is expected to come into our Toronto office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!The base salary range for this position is 132,000 - 182,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range reflects the minimum and maximum base salary we expect to pay newly hired employees for the position.Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace with ample opportunities for in-person and virtual connection.How we workChampion the Customer | Put users first to design great products and experiences.Run Together | Build strong teams that amplify our impact on users.Take the Lead | Disrupt and invent to be the first choice for users.Ack + Own | Take ownership and action to deliver more efficiently to users.Bring Your Self | Bring your best self to build empathy and trust with users.What we offerYour package may include:Comprehensive benefits package from day one.Generous paid vacation time.Paid holidays and sick leave.Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO.Company equity.ESPP (Employee Stock Purchase Program).Retirement or pension plan.Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent.HibernationDuty - an annual company paid week off.Paid volunteer time off - 20 hours per year.Mental wellness programs.*Eligibility may vary by role, region, and tenure.About PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, powering the agility that drives digital transformation.PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email . #J-18808-Ljbffr