Job Title

Job Description:Our client is seeking a technically skilled L1 IT Support Technician to provide first-line technical support. This role is hybrid and includes some travel to client sites in Vancouver as needed. The ideal candidate has a solid understanding of IT support practices and is comfortable assisting end-users with Microsoft Teams, Cisco, Meraki, Active Directory, Group Policy Management, and other troubleshooting. Key Responsibilities:Respond to and resolve L1 support requests, including hardware, software, and connectivity issuesUtilizes strong knowledge with Cisco including Meraki and other networking technologiesProvide remote troubleshooting assistance via phone, email, or remote desktop toolsSupport, troubleshoot, and administer Microsoft Teams/ Cisco Webex including user access, settings, and collaboration toolsEscalate complex issues to higher-level when appropriateDocument support activities and maintain accurate service records in the ticketing systemVisit client sites in Vancouver to support onsite needs when requiredMaintain strong communication and professionalism with end-users and internal teamsQualifications:Experience in a technical support or help desk role at a Managed IT Services Provider or Value-Added Reseller Strong knowledge of Microsoft 365, especially Microsoft TeamsExperience working with Cisco Technologies (ex. Meraki, Webex, AnyConnect etc.) is idealFamiliarity with Windows OS along with group policy management, some firewall troubleshooting, active directory management etc. Excellent verbal and written communication skillsAbility to manage time effectively and work independentlyAbility to travel locally to client sites as required