Job Title: Senior Business Analyst CRMLocation: Full Remote (Toronto/EST preferred) Contract Type: Full-time Contract Duration: 6 Months (with potential for extension)Job Description: Our client is seeking a seasoned Senior Business Analyst. The ideal candidate will bring deep expertise in business analysis, documentation and stakeholder management. Experience with CRM related projects is required in this role. Key ResponsibilitiesLead requirements gathering sessions and document functional and non-functional requirementsConduct stakeholder interviews and manage cross-functional collaborationSupport solution design and ensure alignment with business goalsAct as a liaison between business (sales, marketing, customer care) and technical teams throughout the project lifecycleSupport testing, training, and implementation planning phasesRequirements10+ years of experience as a Business AnalystProven experience leading requirements gathering sessions Experience with CRM projectsExcellent documentation and communication skills (BRDs, FRDs, user stories, etc.)Experience with Agile, Scrum, and/or Waterfall methodologiesProficient in tools such as JIRA, Confluence, Visio, and Microsoft Office SuiteStrong stakeholder management and facilitation skillsAbility to work independently in a hybrid or remote setting
Job Title
Senior Business Analyst – CRM