Job Title

Manager, Digital Experience At CAAT, were passionate about what we do. And it shows! Here, youll find a cultural spark in everything we do from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesnt just feel different at CAAT. It is different. Were one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve from education institutions to major corporations and household brands. And were just getting started. Driven by core values and shared purpose, were fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, wed love you to be a part of it. About this role: The Manager, Digital Experience, will oversee the digital team and manage CAAT''s digital channels to meet members'' and employers'' needs. The individual will focus on daily operations, project execution, and optimizing user experience across websites, portals, and other digital communication platforms. You and the team will develop and implement a comprehensive digital experience strategy across front-end properties to enhance engagement and accessibility for CAAT members and employers. You will also implement best practices in UX/UI design, working within an overall design system, and ensuring CAATs digital presence aligns with industry and regulatory standards. As the newest member of our team, you will: Partner with Digital Experience Platforms team in IT to plan and oversee the full website redesign initiative (20252026) to optimize the public website and adjacent properties for a synergized user experience, design, and functionality. Develop and execute a forward-thinking SEO strategy that considers both traditional search and the emerging role of generative AI in information retrieval. Oversee the development of front-end projects for the public website, including new sections of the website, integrations, webpage redesigns, new website administration processes, new front-end implementations, and content migrations. Identify opportunities for process improvements and drive implementation of front-end web deliverables. Collaborate closely with online tool management teams in IT to support expansion of digital product ecosystem and align with communications strategy. Maintain a user experience (UX) mindset across all digital platforms to ensure seamless navigation, accessibility, and localization. Own the end-to-end user journeys for key personas, including prospective employers, members, employers, unions, and lead the orchestration of these journeys across our digital channels. Oversee the client portal experience, ensuring content is intuitive, informative, personalized, and member/employer focused. Support implementing organization-wide content governance policies for the first time by collaborating with teams to develop transparent processes for content management, accuracy and relevance. Define, track and analyze key digital performance metrics to inform decision-making and optimization of digital properties. Conduct user research and testing to refine website, portal, and newsletter experiences Oversee team its day-to-day function of content publishing, analytics reporting, microsites, and landing page updates as requested through the intake process. Oversee transition of current website administration processes to future state in Adobe Experience Manager (AEM). To succeed you will bring: Bachelors degree in digital marketing, communications, UX Design, computer science, or a related field. Minimum 7 years of experience in digital experience management, corporate website management, web strategy, or front-end web development. 2-3 years of experience leading a website management team in a communications, marketing or front-end development context/setting. Prior people leadership experience is required. Proven experience leading corporate website redesign projects and managing content migrations to Adobe Experience Manager (AEM) or similar platforms. Expertise in SEO, UX/UI design principles, web analytics, and accessibility best practices. Knowledge of evolving search trends, including generative AIs role in search. Expertise in Google Analytics, Adobe Analytics, Siteimprove, SEO tools, and digital marketing technologies. Ability to manage competing priorities in a growing digital product ecosystem. Experience in the financial or pension sector is an asset but not required. At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. Were incredibly proud of our people and the remarkable impact they have as catalysts for change. Were committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, youll enjoy: Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones. Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan we have you covered. A Place to Collaborate and Win: Weve built a lively environment where creativity and open communication thrive. Its why were consistently recognized as one of Canadas Most Admired Corporate Cultures , one of Greater Torontos Top Employers , and one of the Best Places to Work . Work that Truly Matters. Youre giving Canadians the opportunity for better retirement security, and organizations the chance to do more. If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now. Learn more about us by visiting . Diversity, Equity, Inclusion, and Belonging (DEIB): DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work. CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at or call Human Resources at 416-673-9000 for assistance.