Job Title

Company DescriptionFenchurch General Insurance Company is a Canadian owned and operated insurance company that was incorporated in 1981. We specialize in providing innovative and unique specialty with Group Disability Benefits, and Property and Casualty insurance. Our cost-effective insurance solutions are distributed through respected third-party administrators, brokers, and agents. We take pride in equipping our partners with the tools and technologies they need to succeed in today's fast-moving and ever-changing business environment.Role DescriptionThe Claims Administrative Coordinator provides essential operational support across all stages of the claims process. This role ensures timely and accurate handling of documentation, coordinates communication with internal and external stakeholders, and upholds strict compliance with privacy and audit standards. Responsibilities span administrative task management, inbox and mail processing, medical and legal disclosure preparation, claims support, and end-to-end payment processing. The coordinator plays a key role in maintaining data accuracy, ensuring secure document handling, and facilitating efficient workflows between Claims, Finance, and external partners.Responsibilities:Documentation Follow-up & Task ManagementComplete daily administrative tasks using FIS and email systems.Follow up with external stakeholders (e.g., claimants, physicians, employers) to obtain missing documentation or updates.Send and track letters, faxes, and email correspondence.Medical and Legal DisclosuresDownload and compile claimant medical files for external treatment providers and legal counsel.Ensure accuracy, privacy compliance, and secure handling of sensitive documents.Maintain strict adherence to confidentiality and audit regulations.Claims Inbox & Email ManagementMonitor and process incoming emails in the centralized claims inbox.Upload documents and assign related tasks to the appropriate Case Manager.Respond to general inquiries from claimants and third-party contacts.End-to-End Payment ProcessingOversee the full payment lifecycle: verify documentation, obtain approvals, validate banking info, and compile secure packages for finance processing.Ensure compliance with internal controls and security protocols.Tracking, Verification, and CommunicationMaintain and update the Finance-Operations Payment Tracker.Cross-reference payment data with FIS.Communicate payment status to Claims Adjusters and payees.Qualifications: (Strong organizational and time management skillsExceptional attention to detail and accuracyAbility to maintain confidentiality and comply with privacy standardsProficient with administrative systems, Windows applications and OutlookComfortable managing high-volume documentation workflowsExcellent written and verbal communication skillsExperience in a healthcare, legal, or insurance setting considered an assetWorking Conditions: Mostly remote work environment; however ideal candidate will have ability to work in office (Toronto) a few days a month on an on-call basis.Fast-paced, compliance-focused team setting.Daily digital task execution with some repetitive functions.