Job Title

The Sales Operations Specialist will meet the challenges of our working environment and strive to make a difference in our organization. This position is actively involved in dealing with our customers by receiving and processing their purchase orders, providing order confirmations, correspondence and support throughout the order process. Youll work alongside a diverse and talented group of individuals in sales and admin, hardware and software, and technical support to continue Connect Techs drive within the embedded industry.Who We AreFor 40 years, Connect Tech has built a solid reputation providing high-performance computing solutions for some of the worlds most influential companies. As an NVIDIA Elite Partner, Connect Techs products are used in state-of-the-art technology on land, sea, sky, and space. With leading-edge design and manufacturing services backed by stellar technical support, our commitment to excellence in design and customer satisfaction is the driving force behind our success. What We Offer:Competitive salariesAn attractive profit-sharing program Comprehensive benefits packageOpportunity to work within a high-tech, leading-edge technology field with products that appear in some really cool applications! (Robots, Drones, Artificial Intelligence, Vision Systems)3 weeks vacation per year with no waiting periodPaid sick daysA Dream Fund (gym memberships, personal interest classes, etc.)A dynamic, energetic and growing company with a friendly community atmosphereA collaborative and supportive workplace that values the contributions and ideas of our staff, and are proud of our extremely low turnover rate throughout our 40-year historyEmployees who have great passion for their work and who are always looking for ways to propel Connect Tech to the next levelKey Responsibilities:Acting as liaison between Connect Tech and our customers throughout the order processOrder entry review & processing for multiple customer purchase orders received on a daily basisVerification of order particulars such as product, price, ship-to address, shipping method, payment terms, delivery lead times, ensuring compliance with terms of saleProviding customers with order confirmations, handling routine customer calls regarding status of orders, providing schedule and delivery informationCompletion of customer survey requestsOffer support to Sales Department by providing customers with quotes on standard product and pricing informationMaintain Salesforce data by working with sales team to ensure clean reportingCreate sales reportsRecommend process improvement to increase sales efficiency Required Skills & Qualifications:2-5 years progressive experience in order entry and a sales support roleAn organized and systematic approach to personal work flow and order entry processExceptional written and verbal communication skills with a professional and courteous styleStrong data entry skills, with keyboarding proficiency and attention to detailAbility to manage and prioritize workload across multiple tasks simultaneously in a fast-paced environment, while ensuring that the delivery of high-quality work and timelines are metProficiency with Microsoft Office suite (Excel, Word, Outlook)Experience with Salesforce customer service platform is an assetExperience with Business Central is a plus A flexible attitude, being adaptable to change and capable to take on new tasks as requiredA desire to work in a high energy, fast paced environmentA proven commitment to quality of work and positive customer experienceThe ambition to learn new skillsAbility to meet tight deadlinesSelf-motivated, team minded with a we can do that attitude