Job Title

IT Service Desk (Help Desk) SupportWe are seeking a proactive and technically skilled IT Systems Support Specialist to oversee and maintain a wide range of user-facing technologies and internal infrastructure systems. This individual will play a critical role in delivering reliable IT services, supporting both day-to-day operations and longer-term technical improvements. The position includes direct user support, systems maintenance, and troubleshooting across various business-critical platforms.RESPONSIBILITESUser & Device SupportDeliver hands-on and remote support for workstations, laptops, and mobile devicesInstall and configure hardware/software in a multi-server Windows environmentSet up and maintain specialized equipment (e.g., printers, PCs, peripherals etc)Systems & Network AdministrationManage Active Directory and Exchange (On-Prem and Cloud-Based)Support network infrastructure: routers, switches, VPN, and firewallsMaintain LAN/WAN systems and troubleshoot connectivity issuesImplement OS updates, patches, and system configurationsMonitor system logs and proactively identify potential issuesBusiness Application & Operational SystemsSupport business platforms such as telephony, security systems, display systems, and service desksAssist with application deployments and ensure reliable system performanceMaintain integration points between cloud services and on-premise solutionsHelp Desk & Service DeliveryRespond to and resolve help desk requests quicklyTrack, log, and report technical issues and resolutionsManage user accounts, permissions, and access resetsEnsure continuous availability of key IT services and platformsAsset & Process ManagementSupport licensing, inventory management, and procurement of suppliesStay current with evolving IT technologies and suggest relevant improvementsAssist with project-related tasks and perform other duties as assignedWHO YOU AREYou're a motivated IT professional who enjoys solving problems and supporting users. You're organized, detail-oriented, and thrive under pressure. You ping a strong service mindset, a collaborative attitude, and the ability to juggle multiple tasks while maintaining a calm, professional presence.Must Have:College diploma or university degree in Computer Science, IT, or related discipline; or a combination of formal training and 3+ years of relevant experienceStrong knowledge of modern IT infrastructure, Windows environments, and cloud servicesProficiency in troubleshooting hardware/software and network-related issuesUnderstanding of system behavior, application deployment, and IT security principlesExcellent communication skills in EnglishNice to Have:BilingualITIL certification