Job Title

Company Summary Pantos Logistics Canada Inc. provides top global logistics solutions to over 1,000 clients in services including Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing, and Cargo Projects. Job Duties Oversee the end-to-end operations of premium home appliance delivery and installation services Manage field staff including hiring, training, scheduling, performance evaluation, and attendance Develop and continuously improve SOPs to maintain service quality Handle customer inquiries and complaints, ensuring high levels of customer satisfaction Monitor and analyze operational costs and revenue to improve profitability Manage operational resources such as delivery vehicles and installation equipment Track KPIs and generate regular reports for performance review Coordinate with logistics partners and third-party vendors to ensure smooth service delivery Job Requirements Minimum 2 years of experience in operations management, logistics, appliance delivery, or a related field Logistics service experience required (understanding of warehouse, transportation, and installation logistics) Proven experience in managing teams and operational assets (e.g., vehicles, tools) Strong customer service mindset with excellent communication and interpersonal skills Ability to identify operational issues and lead continuous process improvements Proficient in MS Office tools, especially Excel and PowerPoint Capable of coordinating across departments and with external partners Strong leadership and accountability May require occasional travel between the warehouse and the headquarters office Job Types Full-time, Permanent Benefits Dental care Extended health care Life insurance Paid time off RRSP match Vision care Schedule Monday to Friday Work Location On-site in North York, ON M9L 2X6