Job Title

Our client is a well-established leader in full-service printing solutions, known for transforming creative concepts into high-impact visuals through advanced technology and deep industry knowledge. With core expertise in digital printing, commercial offset, and custom packaging, they serve a diverse range of industries and are committed to delivering superior quality and service at every stage of the process.As their operations continue to grow, they are seeking a Customer Service Representative to join their dynamic team in a hybrid role based in Scarborough. This position offers the opportunity to play a key role in supporting client relationships and operational efficiency.Position Overview:The Customer Service Representative acts as the first point of contact for clients, managing inquiries, processing orders, and ensuring seamless communication between internal teams and customers. This role is key to maintaining client satisfaction and supporting the companys commitment to high-quality service.Key Responsibilities:Handle customer inquiries via phone and email with professionalism and efficiencyProcess customer orders and input details accurately into internal systemsCoordinate with production and sales teams to ensure order accuracy and timely deliveryProvide product and service information, and recommend solutions when neededResolve customer issues quickly, identifying root causes and offering clear solutionsMaintain up-to-date customer records and track communicationsQualifications:Previous experience in a customer service roleStrong communication skills and a customer-first attitudeProficiency in Microsoft Office and CRM systemsDetail-oriented with excellent organizational skillsAbility to multitask in a fast-paced environmentPerks and Benefits:Competitive hourly wagePaid vacationBenefits packageCareer growth and development opportunitiesDuration: (Days)Full-time : (Permanent)How to Apply:Interested candidates should submit their resume and a brief cover letter detailing their relevant experience and availability. Please email your application to with the subject line 'CSR ' and your name.