Job Title

Call Center Specialist Location: Surrey, BCPosition: Full-time (5 days a week) | Monday to Saturday (Saturdays required)Work Timings: 9:00 AM - 5 PM / 10:00 AM - 6:00 PMAbout Us:Snore MD is a premier sleep clinic, renowned for delivering exceptional patient care and fostering a dynamic, team-oriented environment. Were not just a world-class sleep clinic; were a team on a mission to change lives for good.With locations expanding across British Columbia and Alberta, we combine exceptional patient care with a collaborative, team-first environment. Our goal is to provide a select group of highly qualified individuals with a truly unique opportunity to elevate their careers.If youre passionate about helping people and making a difference in their lives, we want you to be part of our team!We are currently seeking a Call Center Specialist (Patient Care) at our Snore MD clinic in Surrey, BC.In this role, youll be the first point of contact for patients calling into our clinics helping them feel informed, comfortable, and cared for. Youll handle a high volume of calls daily, responding to inquiries, providing support, and guiding patients through our services with empathy and professionalism.About the Role:As a Call Center Specialist (Patient Care), you will play a key role in delivering exceptional patient experiences and driving growth at our clinic. Your responsibilities will include:Respond to a high volume of inbound patient calls with clarity, confidence, and warmthProvide detailed information about our clinics, medical solutions, and servicesEducate patients on the benefits and features of our sleep health treatmentsUpsell and cross-sell relevant services in a way that prioritizes patient careHandle patient concerns with empathy and resolve issues promptlyMaintain patient records and documentation in our CRM systemConsistently meet or exceed performance metrics (call volume, response times, resolution, etc.)About You:Were looking for proactive, personable, and fast-learning professionals who have worked in high-volume customer-facing rolesnot just traditional call centers.You might have experience in:Customer service roles at banks or financial institutionsPhone-based advisory roles (e.g., telecom, insurance, healthcare, or utilities)Retail or service-based environments with a strong focus on customer interaction and multitaskingYou are:A natural communicator whose personality shinesyou make people feel at easeSincerely passionate about providing exceptional patient care and building lasting relationshipsA fast learner, quick to grasp complex product details and new systems, and able to apply them with confidenceAble to commute and work onsite in our Surrey Guildford clinicExperienced in fast-paced customer service roles with high volumesComfortable working with digital tools and learning new systems quicklyNot afraid to take charge of a conversation and engage with patients in a friendly, approachable wayAble to juggle multiple tasks with ease, whether its handling several patient inquiries or coordinating with internal teamsSomeone who handles challenges and feedback with gracestaying positive, composed, and focused on delivering great service even under pressureEligible to work in Canada (no work sponsorship required)What We Offer:At Snore MD, we believe in rewarding hard work and offering an inspiring, fulfilling career. Heres what you can expect as part of our team:Competitive salary: $20.00 - $23.00 per hour + bonuses (up to $4.00 per hour monthly, totaling up to $24.00 - $27.00 per hour)Comprehensive benefits: Health & dental (including vision), RRSP matching, health club memberships, plus health and education spending accountsAn industry-leading training program with to ensure your successA positive, mission-driven environment where youre appreciated and empowered to make a differenceLong-term career growth with opportunities to build a fulfilling 10+ year career in a thriving clinic*Compensation for this role will be determined based on a variety of factors, including location, experience, education, and skill set, and may vary within the stated range.If youre ready to take your customer service experience to the next level in a purpose-driven healthcare setting, apply today and join our growing team at Snore MD!Inbound Call Centre / Sales / Medical Office Assistant / IVR / Healthcare / Customer Service Representative / Phone Sales / PatientCare / CallCentreJobs / MedicalSales / CustomerSupport