Job Title

ARE YOU PASSIONATE ABOUT DELIVERING SUPERIOR CUSTOMER SERVICE, LOVE WORKING IN A SMALLER, CASUAL, FAMILY-RUN BUSINESS ENVIRONMENT WITH DOGS ON-SITE, AND ARE CLOSE TO OAKVILLE/MISSISSAUGA BORDER? IF YES, THIS MAY BE YOUR OPPORTUNITY ! Responsibilities Assist in answering all phones Communicate with customers via phone, email, etc. Provide timely attention and answers to customer questions regarding their orders and delivery Input all orders into database, schedule outgoing freight for orders, schedule delivery with trucking transportation, keep customers advised of order status, etc. Maintain small inventories of select customer product, ensure customers are advised within 12 hours of their inventory status Ensure skids are made or ordered, schedule job accordingly When order is complete, prepare roll usage report, packing slips and invoice Email documentation to customers Customer orders require a work order to be data entered into the system, labels produced, order then approved by management Work with internal departments, both office and plant/warehouse, as well as suppliers to meet customer''s needs Data entry in various platforms Must be experienced with Microsoft Office, including Access, in house system Must have both imperial & metric Math skills Qualifications 5 years of relevant work/office experience Excellent phone and communication etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work