Job Title

Celebrating 53 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for a Bilingual Customer Experience Specialist to join our headquarters located in Thornhill, ON. A career with us offers:A fun, fast paced cultureCompetitive wages and benefitsOn-going industry training programs and professional development opportunitiesA professional, collaborative and progressive work environmentAn empowering atmosphere where people are inspired to do great workThe chance to work with some of the best in the business!Position Summary:Reporting to the Manager, Customer Experience, this position provides support to Dealer clients and the National Sales Team.Position Functions:Provide best in class customer service to external clients/support and assistance to internal departments.Assist in corresponding with members of the sales team via phone or email.Daily administration and coordination of customer service activities.Liaise with the sales team to coordinate in-field support.Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders.Assemble marketing/sales collateral and POS materials.Maintain a strong knowledge of Sym-Tech products.Meet or exceed monthly call center performance objectives including call quality and performance objectives.Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date.Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments.Additional duties, tasks and/or projects as required by Management.Minimum Qualifications & Competencies:3+ years of customer service experience or relevant industry experienceFluently bilingual in French and English (written and spoken)A passion and desire to consistently and compassionately deliver a superior customer experienceEnergetic, friendly, outgoing, proactive personality and phone business acumenAbility to learn new processes quickly, prioritize activities and work well under pressure in a fast paced environmentProven ability to adapt to changing situationsExcellent written and oral communication skillsDemonstrated experience with customer escalation, conflict resolution, and negotiationStrong willingness to problem solve and work well with minimal supervisionStrong team building skills, to work well within a close team environment self-sufficient and resourcefulProficient in the MS Office suite CRM experience an assetMay be required to work overtime as per business needs