Job Title

Venor is partnering with Prime Material Handling in recruitment of a Service Supervisor. Prime Material Handling Equipment has been providing customers with high quality equipment, rentals, parts and service since 1993. the Service Supervisor is responsible for the safe, efficient, and economical operation of the branch Service Department. The Service Supervisor manages the service work in progress, ensures work orders are closed and customer invoices are issued in a timely manner. Other responsibilities include guiding, supervising, and providing technicians with ongoing support in repair procedures and techniques. Overlook the maintenance of the Branchs physical building and ensure that any maintenance work is coordinated with responsible parties in a timely manner. Ensure the timely resolution of customer complaints and disputes within a 24-hr turnaround. Ensure the branch has the proper resources in place including but not limited to the personnel and physical assets to continually exceed the customers expectations. Continually establish and maintain customer relationships. Continually motivate and engage employees by setting clear goals, allowing autonomy, providing resources, building regular rapport, and following on a regular basis. Conduct yearly performance evaluations with employees and provide feedback to address development needs. Consult and collaborate with HR on any employee related matters including but not limited to recruitment, training, coaching, discipline, and performance management. Ensure the safety and well-being of all your employees by placing a continuous commitment to safety by monitoring new trends and legislation. The Service Supervisor will lead with integrity, is highly ethical and can admit to wrong doings. A collaborative leader, the Service Supervisor will strengthen team spirit by promoting a friendly climate built on mutual trust and respect. Demonstrate the ability to be flexible and focused on improving the customers operations. Ability to brainstorm techniques to create a variety of choices to solve issues on hand. Demonstrate an ability to understand the technical aspect of equipment and be able to assist and support technicians with troubleshooting and developing corrective measures. Strong ability to plan and exercise control over the amount of time spent on specific activities to maintain the Branchs effectiveness, efficiency, and productivity. We encourage applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities.