Job Title

The Opportunity ML6 is proud to support one of their amazing clients, in their search for a skilled Technical Support Specialist - HVAC Systems to join their Oakville team. This is a specialized role ideal for someone with a strong HVAC technical background and a customer-first mindset. Youll be the go-to expert for troubleshooting, warranty processing, and technical support, playing a key role in customer satisfaction and vendor relationships. What Youll Be Doing Providing phone and email support to diagnose and resolve HVAC and RV appliance issues Partnering with vendors to verify warranties, resolve technical problems, and order parts Delivering technical training sessions to internal staff and customers Processing and tracking warranty claims using internal systems and vendor-specific tools Guiding customers through warranty policies and claim procedures Troubleshooting, repairing, and modifying returned equipment as needed Maintaining accurate records and ensuring timely warranty submissions Keeping the repair and tool area clean, organized, and functional What Youll Need To Be Successful Excellent communication skillsboth written and verbal 12 years of experience in purchasing, technical support, or a wholesale parts counter environment Proficiency with Microsoft Office (Excel, Word, Access, PowerPoint) Strong organizational skills and attention to detail A customer-focused attitude with a commitment to service and follow-through Analytical thinking with the ability to interpret data and identify trends