Insight Global is looking for an IT Operations Specialist to join a leading insurance company on a contract basis. You will be part of the digital operations team to support a large customer facing website. Responsibilities will include supporting command centre readiness (runbooks, , escalation paths, dry runs, and monitoring alignment), updating incident support diagrams, updating Service Level Agreements, verifying Splunk/Dynatrace logging and observability, and ensuring L1/L2/L3 incident teams and their support tools/processes are documented. Strong working knowledge of ITIL v4 foundations and service transition processes Hands-on experience with digital platform or web application operations support Comfortable with Confluence, Microsoft Products (Visio, SharePoint, Powerpoint) and interpreting output using observability tools
Job Title
CHARGE D\'\'OPERATIONS F/H - Informatique de gestion (H/F)