Job Title

Are you a natural at numbers and strategy? Do you thrive on creating smart scheduling plans that make operations run smoother? Our large client in the renewable energy sector is looking for a Workforce Planning Manager to lead a dynamic team and support over 200+ customer service professionals across B.C.This is a fantastic opportunity to work with one of the provinces biggest players in clean energyLocation: BurnabyWhats in it for you:Flexible hybrid work model (work from an approved flex location up to 2 days a week!)Competitive salary + incentive bonus ($88,900 $122,300)Professional growth in the renewable energy industryInclusive, safe, and collaborative workplaceWhat Youll Do:Lead a team of analysts to deliver top-tier labour forecasts and scheduling strategiesMonitor and analyze call volume trends to optimize workforce support across contact centresCreate and improve short-term and long-term workforce plansProvide actionable insights using advanced reporting tools and forecasting modelsDrive improvements to internal planning processes and support peak service performanceWhat You Bring:A degree in business, commerce, or data analyticsor 10+ years of related experienceStrong analytical mindset with expert-level Excel skillsHands-on experience with workforce management systemsTeam leadership, collaboration, and decision-making strengthsDetail-oriented and data-driven with a passion for process improvement