Job Title

Company OverviewNonna Lia is a fast-growing Italian eating establishment catered to savvy customers with a premium taste. Over the past 4 years, our team has expanded to ~30 people, with products sold in 10 locations across the GTA. Today, more than 10,000lb of desserts are made and sold in our kitchen every single month.SummaryWe are seeking anAssistant General Managerto join our team. In this role, you will report directly to Nonna Lia's founder togrow sales,improve profitability, and ensure highsatisfaction among our customers.Your mindset and motivation will be a key factor in this role. You will do great if you are:Relentless, entrepreneurial, and driven by the missionComfortable with fast paced, ever-changing company environmentsA fast learner with a strong ability to problem-solve on the flyA humble yet trusted team player with strong leadership skillsA growth-mindset individual constantly looking to improveResponsibilitiesIn this role, you will work witha team of 30+ peopleto personally lead or assist the General Manager with a wide range of activities. These include, among others:Operations and InfrastructureOverseeing daily operations, staff management and trainingDeveloping or implementing strategies to improve quality control, productivity, performance, and overall customer satisfactionMonitoring store and kitchen cleanliness, presentation, and overall upkeep - addressing gaps as requiredImplementing inventory management processes, monitoring supplies, and assisting with orders and supplier negotiations as neededSupporting financial processes as needed, such as bookkeeping, payable, receivables, and 3rd party refundsManaging customer service processes, such as managing orders, answering phone calls, providing customer service, troubleshooting issues as they arise, etc.Monitoring and improving operational performance of our store network and sales channels (e.g. website, 3rd party apps, etc.)Ensuring compliance with all health and safety regulationsSales and GrowthCollaborate with internal and external stakeholders to implement our marketing agenda, promote our products and brand, and grow salesMonitor and manage our reputations across both physical and digital platformsPursue business development opportunities in both the B2C and B2B spaceAssist in managing or expanding our stores and product line upImplement our overall brand vision and guidelinesContribute actively to the development of our overarching company strategyAs needed, overseeing the General Manager's inbox, schedule, and communications with external stakeholdersRequirements4+ years experience executing projects in fast pace environmentsProven experience in a managerial or supervisory role with 2 to 10 direct reportsStrong organizational skills with the ability to multitask effectivelyExcellent communication and interpersonal skillsOutstanding ability to problem solve without external supportAbility to work with Microsoft SuiteKnowledge of the food industry is an assetAbility to work flexible hours as neededG-license holders preferredIf you are ready to take your career to the next level in a vibrant environment, we invite you to apply today and become part of our Nonna Lia family!