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Title: Director of Benefits and Travel InsuranceSalary: CompetitiveStatus: Permanent, Full timeLocation: Mississauga, ON (Hybrid)Responsibilities: Benefits Administration:o Manage the day-to-day operations of the benefit plans of the collective group includinghealth, dental, vision, disability benefits (STD, LTD), and Life insurance.o Administer benefits for the collective group ensuring that each members specificrequirements and expectations are met or exceeded.o Manage the enrollment, termination, and changes of employee benefits for multiplemembers, ensuring accurate and timely processing.o Implement and manage risk management practices with the goal of managing claimcosts. Client Coordination:o Serve as the primary point of contact for members regarding their benefit plans,providing exceptional customer service and resolving any issues that arise.o Maintain strong relationships with participating members, understanding their uniqueneeds, and ensuring their satisfaction with the benefit administration process.o Coordinate with client HR teams to ensure smooth integration and ongoingmanagement of benefit plans. Monitor members Quarterly claims experience and alertmembers with poor claims experience of the potential negative renewal impact. Compliance and Reporting:o Ensure compliance with all federal, provincial, and local regulations related to employeebenefits.o Stay informed about changes in laws and regulations that may impact member benefitplans and advise members accordingly. Partnership Management:o Consult with external partners and insurance providers and TPAs to manage benefitsand Travel benefits including negotiation of terms, renewals, and resolving any serviceissues.o Evaluate and recommend changes or enhancements to benefit plans to meet theevolving needs of individual members. Employee Communication and Education:o Develop and deliver benefits education sessions and materials to ensure employeesacross multiple divisions understand their benefits options.o Respond to employee inquiries regarding benefits, eligibility, claims, and other relatedtopics in a timely and professional manner. Plan Design and Analysis:o Assist in the design and implementation of new benefits programs or changes to existingplans, tailored to meet the specific needs of each client.o Analyze benefits trends, cost impacts, and utilization of data to provide strategicrecommendations to clients.o Monitor and review plan performance and adjust as necessary to optimize clientsatisfaction and plan effectiveness. Problem Resolution:o Investigate and resolve complex benefits issues, collaborating closely with clients,employees, and vendors to ensure satisfactory outcomes.Qualifications: Agents license, CEBS certification (Certified Employee Benefit Specialist). Minimum of 5-10 years of experience in benefits administration, with experience managing benefits for multiple clients strongly preferred. Comprehensive understanding of group benefits plans, including health, dental, vision,disability, life insurance, and retirement plans. Strong knowledge of provincial and federal benefits-related laws and regulations. Excellent organizational, analytical, and problem-solving skills. Exceptional interpersonal and communication skills, with the ability to build and maintain positive client relationships. Proficiency in benefits administration software and MS Office Suite. Ability to manage multiple tasks and projects simultaneously. Diligence and a genuine commitment to delivering high-quality work.We thank all candidates for showing interest in this role; however, only retained candidates will be contacted.For more information on our recruitment service, please visit our website