Job Title

You have experience working in customer service, retail, or a call center and are interested in building upon your successful track record in sales. Assist the inbound call center in selling accident and sickness (travel) insurance to new and existing clients, including Canadian and International travelers, students, and expatriates such as diplomats, NGOs, and aid organizationsDetermine client insurance coverage, calculate premiums,and establish method of paymentProvide information concerning group and individual insurance packages, the range of risk coverage benefits paid, and other policy featuresKnow specific insurance vocabulary and jargon and be able to communicate information in policy wording to customers/proxiesTrack all client information in CRMSimultaneously use distinct online systems to process quotes and salesGuide international student policyholders through medical assistance and claims processes, escalating cases where necessaryTrack and file online purchases when assigned or during slow periodsTrack affiliate (student/group/agent) information accordingly in the CRM systemComplete other administrative tasks during slow periodsPrevious Insurance Industry experienceExceptional verbal and written communication skills (Bilingual French/English preferred).Strong listening abilities with a clear and professional telephone voice.Proficient in computer literacy, including typing and internet navigation.A&S or LLQP license (an asset).Wellness accountA work environment that embraces diversity and promotes inclusivity.MSH Americas is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. The information provided during the accommodation request process will be handled, saved, and utilized by the laws that apply to it as well as the rules of MSH International.