Job Title

Job Title: Group Benefits Analyst This role is responsible for providing exceptional customer service to clients and plan members. The ideal candidate will have a strong understanding of group insurance products and services, as well as excellent communication and problem-solving skills. Main Responsibilities: Assist plan members and administrators with product and service inquiries related to their group benefits plan Provide administrative support to the firm''s Group Benefits Consultants Maintain accurate customer records by updating account information on the CRM system (Applied Epic) Resolve customer complaints in a timely and professional manner, escalating issues as required by company policy if necessary Prepare renewal and claims experience reports by collecting and analyzing customer data Communicate product and service information to customers and the public via telephone and in-person inquiries Educate plan members and administrators on all aspects of their benefit plan, as needed Requirements: Minimum Education: Completion of Secondary School; some college or other post-secondary programs preferred Minimum Experience: At least 2-5 years'' experience in a group insurance support role Key Skills: Excellent customer service Thorough knowledge of group insurance products and/or services Excellent listening and communication skills Conflict resolution and problem-solving skills Strong verbal and written communication Proficient in Word, PowerPoint, Excel Experience with marketing reports preferred but not required Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.