Job Title

Position/REQ ID: Help Desk Support L1/ Support Analyst (L1) Type (Contract, C2H, Perm): 6-month contract (with a high likelihood of extension) Location: Canada- Remote, need to be okay with working EST hours, if in GTA- 1 day a week in office Compensation: $22-$25/Hour Interview Process: 1 Round Day to Day Responsibilities: Taking 25-30 calls/day lasting an average of 10 minutes. Assisting store associates and some corporate associates Overseeing tickets that are open and closing them once issues are resolved Collaboration with the rest of the team for help with tickets, using Teams to communicate with team members and resolve issues Must-Haves: Bilingual (English & French) Strong customer service experience Willingness to learn and ability to learn quickly Manage difficult conversations with customers MS Office Suite experience (computer savvy) Pluses: SAP Knowledge- General knowledge (order management) IT background