Job Title

Your Independent Grocer focuses on delivering a great employee and customer experience throughout the store by exceeding customer expectations in departments including Produce, Meat, Deli, Bakery, Grocery, and Dairy. We are looking for a leader who knows how to motivate, engage and develop their people while is passionate about merchandise and programs execution who also looks for effective and innovative ways to serve the community. As the future franchisee you will receive superior support by a network of innovative and responsive District Managers and Customer Experience Specialists who will assist you to grow your business. You will oversee all the operational functions of your business which includes but is not limited to setting targets, achieving goals, managing costs, recruiting, inspiring, coaching, training, and above all providing superior customer satisfaction. As the Franchisee, youll ensures your business fosters a positive employee environment, operates efficiently and achieves maximum profitably, all while building the brand reputation, within your community. Driving increased sales performance by focusing on employee and customer obsession of We Love Food, adopting creative merchandising, advertising and suggestive selling strategies Taking Care of Each other: proactively making your business the best by building a strong employee team and focus on community involvement Leading and motivating your in-store team by building positive employee relations Liaising with Community partners to foster a positive relationship while establishing a strong community presence Meeting and exceeding financial performance budgets/targets particularly in Sales, Shrink, Labour, and Controllable Expenses as well as, operational metrics including NPS and Inventory Management Effectively building relationships with Customers, Employees, District Managers, Store Support, Specialists, and Vendors Responding to all concerns, queries or complaints from customers or employees, reacting with urgency Adhering to and maintain compliance with all Legislative and legal requirements Strong ''entrepreneurial'' flair with an emphasis on growing the business and long-term planning. People-focused with an emphasis on development and coaching for high performance Community-focus with the demonstrated ability to build and cultivate long lasting relationships with local community groups. Solid merchandising and marketing knowledge with the ability to execute programs to drive sales and gross profit. Required proficiency in Fresh and Dry Operations, inventory control, cash office operations, Microsoft Office and SAP Ability to maintain composure and decision quality under pressure while achieving results