Job Title

Job Description: Our client is seeking a technically skilled L1 IT Support Technician to provide first-line technical support. This role is hybrid and includes some travel to client sites in Vancouver as needed. The ideal candidate has a solid understanding of IT support practices and is comfortable assisting end-users with Microsoft Teams, Cisco, Meraki, Active Directory, Group Policy Management, and other troubleshooting. Respond to and resolve L1 support requests, including hardware, software, and connectivity issues Utilizes strong knowledge with Cisco including Meraki and other networking technologies Provide remote troubleshooting assistance via phone, email, or remote desktop tools Support, troubleshoot, and administer Microsoft Teams/ Cisco Webex including user access, settings, and collaboration tools Visit client sites in Vancouver to support onsite needs when required Experience in a technical support or help desk role at a Managed IT Services Provider or Value-Added Reseller Strong knowledge of Microsoft 365, especially Microsoft Teams Familiarity with Windows OS along with group policy management, some firewall troubleshooting, active directory management etc. Ability to travel locally to client sites as required