Job Title

RiseSmart, Inc. has brought innovation in technology and services to the career mobility space while making a lasting impact on a persons life during a career transition. Join our dynamic team as an engagement specialist +, where you will be a front-line resource to our participants and internal service delivery staff.about the jobAs an engagement specialist +, you will be the go-to resource for operations support in the areas workflow improvement suggestions, outreach support, and general support of delivery service. You will be the first point of contact and will be responsible for crafting a delicate and informative experience for clients who have recently lost their jobs. Candidate must work US business hours. what you will doLearn and become fluent with our platform and operating metrics to confirm service standards are met and exceededCreate and manage operational email templates in the content management system. Candidate must have strong command of written and verbal English language (Bilingual English and Spanish or French a bonus)Manage user communication and follow up to support program service questions and usageCommunicate with participants via email, phone, and video regarding engagementPartner with Team managers to ensure participant excellenceLeverage technical and product knowledge to troubleshoot any issuesConduct ad hoc projects for ongoing operational needs as necessaryConduct outbound outreach via email, phone, and/or text to customersWork cross-functionally to understand customer eligibility requirements and rulesAbility to handle a large volume of clients and prioritize projects as needs changeUtilize internal CRM to manage daily dashboard Provide excellent customer service by answering inquiries, determining requirements, resolving problems, and fulfilling requests Be a great listener, be able to ask probing questions, be able to understand concerns, and be able to overcome objections in an effort to help clients understand RiseSmarts valueskills you will need2-5 years of experience in a customer support/service role; Staffing, Human Resources, or Outplacement industry experience is a plusFully bilingual in English/FrenchStrong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracyCustomer service oriented, providing resolutions to participantsDetail-oriented, with strong organizational and documentation skillsPatience, empathy, and self-confidenceFlexible, adaptable, easily handle quickly changing priorities; able to work well with ambiguity and have a sense of urgencyGeneral knowledge of business operations, preferably in Recruitment, HR, or similarStrong Google Sheets knowledge requiredStrong communication skills, including a pleasant phone manner and excellent listening skillsA proactive approach to identifying issues and providing recommendationsSelf-starter, comfortable in a home office, and have the ability to be able to multi-task and be functionally productive and efficient while working across teamsService and solutions-oriented attitude, helping is your middle nameKnowledge of ticket support systems (Zendesk)Proficiency with Google applications (Sheets, Slides, Forms, Docs, and Mail)about randstad risesmart At Randstad RiseSmart, our vision is to shape the world of work. We are a leading talent mobility provider and part of Randstad N.V., a 23.8 billion global provider of flexible work and human resources services that helps more than two million candidates find meaningful work every year. Our outplacement, career development, redeployment, and contemporary Tech & Touch solutions strengthen employer brands, improve retention, and re-engage talent. Every day, we enable impacted employees to find fulfilling work, and we give our Fortune 1000 customers the peace of mind that comes from knowing that they are working with a compassionate, contemporary, outcome-driven team. Our innovative technology has helped us grow to become the nations fastest-growing outplacement provider. Our expert coaching and professional branding teams have successful track records of empowering careers. And, ultimately our results speak for themselves: we have received enormous industry recognition, including Gartners Most Innovative Company, the Nations Best and Brightest Companies to Work For, Fortunes 100 Best Companies for Women, and Deloitte Fast 500 recognized as one of North Americas fastest growing technology companies. To learn more, visit www.randstadrisesmart.com.whats in it for you?Competitive compensationExcellent work environment with an award-winning culture, Best Places to Work, Great Rated, Fortunes 100 Best Companies for Women, and check out our Glassdoor Rating of 4.0!Opportunity to grow and contribute to Randstad RiseSmart's continued success in a highly visible roleRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canadas workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.