Job Title

About the Company:Labtician is a fully integrated commercialization company in the Canadian eyecare marketplace. Labtician s purpose is to Advance the Visual Health of Patients. We do this by specializing in manufacturing and commercializing medical devices, natural health products, pharmaceuticals, tissues, and supplies to ophthalmologists and optometrists to help manage, treat, and ease various eye conditions for patients.We are a well-respected, innovative player in our field and offer a progressive respectful, work environment. Our corporate culture fosters innovation and customer collaboration.Job Description:The Bilingual Customer Service Representative (CSR) is the first point of contact for our clients, providing outstanding support and ensuring a seamless experience. This is a remote, work-from-home opportunity, working 20 hours a week in the Eastern Time Zone. The role is open to candidates located anywhere in Canada however candidates in Ontario and Quebec are preferred.The CSR role handles primarily in-bound calls and orders in English or French from business/medical customers in the optometric or ophthalmic field.Customer Support:Respond to customer inquiries via phone, email, and chat in a prompt and professional mannerProvide product information, order status updates, and resolve delivery or billing issuesProcess orders and returns accurately in our systemCollaborate with operations, sales, and technical supportMaintain detailed and accurate records of customer interactions and transactionsHandle sensitive information with discretionMaintain product and customer data and orders in our CRM and inventory systemsRespond to customer inquiries or prospect responses to a marketing/social media outreachBuild rapport with prospects/customers via phone or onlineQualifications:High school diploma or college certificate (post-secondary education is an asset)Minimum 2 years of customer service experience, preferably in a B2B environmentExcellent communication and listening skills, in English and French (written and verbal)Strong problem-solving skills and a customer-first mindsetComfortable working independently in a remote environmentProficient in Microsoft Office and has worked with systemsDemonstrates an excellent customer service track-recordMust be legally eligible to work in CanadaFast learner to develop product and industry knowledge