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Job Title


Bilingual Digital Support Coordinator


Company : Empire Life


Location : halifax, Nova Scotia


Created : 2025-05-18


Job Type : Full Time


Job Description

Bilingual Digital Support CoordinatorLocation: Anywhere in CanadaEmpire life is looking to hire a Bilingual Digital Support Coordinator to join our Retail Distribution team!The Digital Support Coordinator supports the National Sales and Marketing team and Strategic Account Managers, in the achievement of defined digital sales targets by fulfilling administrative requirements. The incumbent is guided by defined goals and objectives and works under the moderate supervision of the Manager Digital Support.Why pursue this opportunityOur mission - make insurance, investments and benefits simple, fast and easy for our customers. The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.What youll be working onAccurately respond to support requests (calls, emails, chats, tickets), meeting or exceeding agreed-upon service levelsMaintain knowledge and provide technical support for our evolving digital platforms including: Advisor Dashboard, Business Centre, eVision, and Fast and Full (Insurance and Investments)Support continuous innovation of digital assets by capturing distribution partner feedback and providing strategic recommendations to enhance user experienceSupport the National Sales Team and Marketing and Strategic Account Managers in their achievement of defined digital sales targets for Advisor Referral Program, Go EmpireConduct onboarding and monitoring of digital initiatives including the Advisor Referral Program, Go Empire and Fast & Full and Direct to ConsumerCoordinate client lead referral tracking between sales, marketing, customer service and Distribution PartnersRespond to enquiries from Distribution Partners inquiring for Digital Programs with a timely, quality response.Research, investigate and collaborate with the appropriate subject matter expert to support recommendations and provide resolution to complex problems or enquiriesGenerate sales reports that support digital initiatives such as GoEmpire, ARP, IARPParticipate in weekly digital support meetings Communicate with Distribution Partners with a timely, quality response; update and maintain Distribution Partner contact information in the CRM databaseCollaborate and foster a positive team environment with the Retail Distribution teamBuild and maintain knowledge and understanding of Empire Life productsParticipate in project work as an individual or member of a teamAct as a liaison between Distribution and business partners to solve issues efficiently and on time Provide training on digital platforms with internal or external partners when neededUpon request, conduct Quality Assurance (QA) and User Acceptance Testing (UAT) for various project teams prior to launching a new feature in digital platformsUpon request, assist with compiling the data required for MGA User auditsHandling CITS (Computer and Information Technology Services) Feed inquiries: maintenance, looking into missing feeds, escalating when necessary What were looking for you to have3+ years office administration experience requiredExceptional skills in Microsoft Office (including Word, Excel and PowerPoint) and other reporting systemsExperience with CRM/MD Experience in sales support an assetSales, marketing and/or promotions experience an assetInsurance and/or financial services industry experience an assetBilingualism (English/French) is requiredPost-secondary education an assetAttention to detailExceptional organizational skillsAbility to prioritize and balance multiple tasks and projectsWell-developed verbal and written communication skillsWell-developed problem resolution skillsBeyond the salaryFor regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca.