Job Title

The Role: The Senior Director, Incident Handling and Response carries strategic, operational and tactical leadership responsibilities. At the strategic level, the role helps define portfolio of offerings relating to Incident Response, Technical Investigations, and Digital Forensics. This includes technology and services mix, customer engagement model and group operating policy. The role serves as the key intermediary with stakeholders in product management, marketing, SOC, Legal and others.Operationally, the Senior Director maintains watchful oversight across service delivery activities and, as needed will assist with the delivery of Incident Response, Technical Investigations, and Digital Forensics services. This includes but isnt limited to engagement scoping and work assignments, supervising open and active casework, maintaining operational communications cadence and ensuring adherence to operating policy. In addition, the role ensures delivery capacity meets customer expectations thru careful workforce planning and productivity management.Responsibilities:Service delivery leadership in Incident Response, Technical Investigations and Digital ForensicsLead, mentor, and develop the IR team, fostering a culture of excellence and accountablyDirect and indirect engagement with customers to ensure maximum quality of serviceAct as primary escalation path for DFIR service delivery activitiesCareful supervision of open and active casework and adherence to team operating policyMaintain book-of-business accountability through pre and post-sale activitiesCoordinate with key business stakeholders in new product innovation and evolving Incident Response portfolioSoliciting feedback and acting where appropriate to improve customer experienceContinually research and develop improved service delivery methodsOccasional performance of incident response and digital forensics workOversee the technical response for active customer incidents and escalationsInternal and external promotion of those products and services delivered by the Incident Response TeamCollaborate closely with the SOC and Incident Handling teams to develop synergies and workflows/process for investigation hand offs and bi-directional team supportRequirements:Bachelors degree or 5+ years equivalent work experience leading an IR teamDirect experience in incident response management and casework activityDemonstrable expertise in Incident Response, Technical Investigations, Incident Handling and Digital ForensicsStrong working familiarity with information security fundamentalsPrevious experience in security consulting and/or managed security fieldsExcellent written and verbal communication, listening and client management skillsDemonstrated presentation skillsSelf motivated, strong analytical skills and detail orientedGoal oriented, with a proven history of meeting or exceeding client satisfaction expectations