Job Title

The worlds top banks use Zafins integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafins platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty.Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.What is the Opportunity?Zafin is seeking a Cloud Site Reliability Engineer II (CSRE II) to lead strategic initiatives in ensuring the reliability, scalability, and performance of our cloud infrastructure and applications. This advanced role requires mastery in cloud technologies, strategic planning, and incident management to drive innovative solutions and operational excellence.As a CSRE II, you will influence the direction of cloud reliability strategies, mentor junior engineers, and lead significant projects that have a broad organizational impact. This position reports directly to the VP of Cloud Services and requires a proactive, collaborative mindset to achieve operational and strategic objectives.Mode of Work: HybridWhat will you do?Lead and manage the resolution of complex technical issues involving Zafins products and Azure cloud environment.Design and implement strategic operational enhancements to improve resiliency and system reliability.Conduct in-depth Root Cause Analysis (RCA) for high-severity incidents and drive initiatives to reduce error recurrence.Represent the organization in external client escalation calls, providing expert guidance and solutions.Architect and optimize cloud infrastructure for high performance, scalability, and cost-effectiveness.Provide thought leadership in managing and scaling container orchestration platforms such as AKS and OpenShift.Oversee the implementation of advanced monitoring solutions and integrate predictive analytics for proactive issue resolution.Develop and execute automation strategies to streamline operational workflows and incident responses.Create and maintain comprehensive documentation of cloud architectures, processes, and incident management strategies.Mentor and coach junior engineers, fostering a culture of continuous learning and innovation.Drive strategic initiatives, collaborating with cross-functional teams to achieve organizational objectives.What do you need to succeed?Must Haves:Bachelors degree in Computer Science, Engineering, or a related field (Masters degree preferred).12+ years of experience in cloud support, operations, or a related role.Advanced expertise in Microsoft Azure (preferred) or equivalent cloud platforms.Demonstrated experience in designing and scaling container orchestration systems like AKS or OpenShift.Proven leadership in managing automated deployment pipelines, including Azure DevOps.Mastery in enterprise monitoring platforms (e.g., Azure Insights, Grafana) and predictive analytics tools.Advanced scripting skills with PowerShell, Python, or similar languages.Extensive experience in incident management and defining SLAs for global production environments.In-depth knowledge of database management, particularly PostgresPreferred Qualifications:Advanced certifications in cloud platforms (e.g., Azure Solutions Architect Expert).Experience with ITSM tools and processes (e.g., ServiceNow).Comprehensive understanding of security and compliance in cloud environments.Whats in it for youJoining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings:zafin.com/careersZafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafins privacy policy at By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.Create a Job AlertInterested in building your career at Zafin? Get future opportunities sent straight to your email.Apply for this jobindicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfWebsiteLinkedIn ProfileAre you legally entitled to work in Canada? *Do you current reside in Ottawa? * Select...Are you comfortable with a hybrid work environment? (3 days in office) * Select...Do you have 12+ years of experience in cloud support, operations, or a related role? *Do you have advanced expertise in Microsoft Azure (preferred) or equivalent cloud platforms? * #J-18808-Ljbffr