Job Title

Customer Service & Logistics ManagerOakville, ON (Hybrid - 3 Days In-Office)Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.We are proud to support our esteemed client in hiring a Customer Service Manager for an exciting opportunity in the SaaS industry. Our client is a well-established leader known for their commitment to providing outstanding customer experiences. They take pride in investing in their team, offering ongoing training, career growth opportunities, and fostering a collaborative, supportive work environment where employees can thrive both personally and professionally.Fun, team-building activities throughout the yearCareer development and mentorship from senior leadershipLead, coach, and mentor a team of customer service representatives in a fast-paced, metrics-driven environmentOversee and manage order management processes, ensuring accuracy of inventory and stock availabilityAnalyze performance data and KPIs, providing regular feedback and guidance to the teamEnsure all customer service activities align with company policies, procedures, and quality standardsSupport the implementation of process improvements to enhance service deliveryMinimum of 2 years of management or supervisory experience within a customer service environmentStrong order management experience, including stock and inventory management processesExperience with Salesforce or a similar CRMOutstanding communication and relationship-building skillsComfortable working in a hybrid model (3 days in office per week - Oakville location)Highly organized, detail-oriented, and able to thrive in a metrics and performance-based culture