Job Title

CUSTOMER SERVICE MANAGERFULL-TIME CANADASalary up to $70KAre you skilled in managing high-profile key accounts?Are you interested in being part of a mission-driven business?Are you a strong communicator with effective team leadership skills?The CompanyOur client is a unique organization with a mission of enhancing inclusivity by bringing corporations and small businesses together. Theyre looking for a professional, results-oriented, and relationship-focused leader with a shared passion for diversity and equity to join them in their efforts. If you thrive in a role where you can create and drive opportunities to help POC-owned businesses thrive, this is a great opportunity to make a substantial impact.Company Perks and RewardsCompetitive compensationRemote or hybrid work modelSupportive team cultureFocus on diversity and inclusivityAnd more!TheJob!As the Customer Service Manager you are responsible for ensuring suppliers get the most out of their membership and relevant programs. You will:Develop and execute initiatives to drive business collaboration and growth opportunitiesManage relationships and facilitate partnerships with over 600 certified membersConduct regular touch-points and follow-ups with members/suppliersEnsure action items are executed in a timely manner and aligned with business goalsCoordinate the allocation of relevant resources and information to membersCreate and maintain communications materials for members in collaboration with the Marketing teamReview and validate supplier certifications and recertifications to maintain a strong membership baseManage and execute the annual budget, strategic plans, and improved processesOversee the training and performance of team members including full-time staff, interns, and volunteersAssist with events and sponsorship activities that engage with suppliersOther tasks and projects as assignedWhat you bring to the jobThe ideal candidate for the role is passionate about inclusivity and finding opportunities to help small business flourish. You are hands-on and proactive, with an innovative, service-oriented, and goal-focused approach. You genuinely care about helping others and value collaboration both internally and externally. You also have:A bachelors degree in business or another relevant fieldExperience with Salesforce and Microsoft 365At least two years of experience in a managerial role, overseeing junior staffExperience managing stakeholder relationships and driving collaboration between organizationsExceptional relationship-building and networkingskillsStrong communication skills, both written and verbal, from junior to executive levelA strategic mindset and ability to see the big picture as well as the smalldetailsEffective project management as a leader while also analyzing performance andresultsAbility to work in a dynamic, fast-paced environmentQualified job seekers are asked to apply with attention to Rhiannon Bodman.I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role!Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.You can also find more jobs that may be suited to you on the Options Consulting Solutions Indeed and LinkedIn pages. Follow us on Instagram and Facebook for job searching tips and other updates