Job Title

Unleashd, a leading technology company in the automotive software industry, has a rare opportunity for a Customer Support & Production Coordinator to join their growing team across Canada.HighlightsRemote work environmentCompetitive compensation and benefits, ranging from $47,000 to $55,000 based on experience, plus RRSP matchingFlexible time-off policy fostering work-life harmonyComprehensive medical and dental benefits, including mental health and wellnessA supportive environment that celebrates your curiosity, values your skills, and wants to accelerate your growthWE NEEDWere looking to hire a Customer Support & Project Specialist to join our growing team.As a Customer Support & Project Specialist, youll play a key role in supporting our dealership clients by managing both internal and external support tickets and assisting with the coordination of monthly offer production. Youll respond to client inquiries, troubleshoot issues, and work closely with internal teams to resolve recurring challenges. In parallel, youll support the preparation and validation of manufacturer incentives and dealer offers, ensuring accuracy and timely delivery. Youll also manage incoming data feeds from external sources, help configure data connections, and maintain data integrity across systems. When time allows, youll lend support to the onboarding team to ensure new clients are set up smoothly and accurately.This is a great opportunity for someone who thrives in a client-focused role, loves problem-solving, and wants to build cross-functional skills in automotive technology and SaaS operations.YOU LOVEBeing the first line of support for both customers and the internal team, and solving problems with empathy and efficiencyManaging and responding to support tickets and keeping communication clear, helpful, and timelyTaking ownership of tasks and seeing issues through to resolutionSetting up and maintaining structured data feeds and ensuring clean, accurate data flows between systemsTroubleshooting data issues and working with technical teams or external vendors to get things running smoothlySupporting our monthly production process with dealer offers and incentivesStaying organized and detail-oriented while juggling multiple priorities.Learning about how dealerships work and using that knowledge to provide better support and solutionsWorking independently in a fast-moving, remote-first environment while keeping the bigger picture in mindHelping improve processes and documentation to make the team more efficientStepping in to support new dealership onboarding as neededYOU HAVEExperience in customer support, operations, or technical coordinationA demonstrated track record with project or timeline-based delivery managementFamiliarity with managing structured data feeds (API-based preferred)Strong communication skills and client-facing experience.Organized and able to manage multiple streams of work independentlyComfortable using helpdesk tools, CRMs, and spreadsheetsExperience in SaaS or automotive/dealership environments is a strong assetAn energetic and up-beat personality with a keen desire to see everyone succeedThe ability to speak and write in both English and French is an asset but not required.WE OFFERA dynamic team of professionals dedicated to building a solid foundation for our growing businessA flexible work environment that allows for remote workA competitive compensation package, including a base salary thats aligned with your experienceA comprehensive benefits package and flexible spending account to support you and your familys health and wellnessCompany RRSP matchingA flexible time off policy, including sick and personal days to care for your health and well-beingTuition reimbursement opportunities to support your professional developmentOpportunities to give back by participating in various philanthropic programs and activitiesEngaging company events and activities that promote team spirit and foster positive relationships within the organizationA full - time permanent position, as we are seeking a long- term employment commitmentReal growth opportunities, amidst our ongoing expansion and continuous developmentABOUT USUnleashd Technologies is a leading technology company in the automotive software industry. With strong roots in the automotive sector, we specialize in developing cutting-edge tools for retail automotive dealerships across Canada, helping them maximize the potential of their customer portfolio.Headquartered in vibrant British Columbia, our nimble and passionate team stretches across major local markets in Canada. We're a tight-knit group of forward-thinkers, committed to driving innovation and delivering personalized solutions to our clients.Our flagship product, Drive AI, is revolutionizing how dealerships engage with customers. Acting as a seamless bridge between service and sales departments, Drive AI ensures soft-touch interactions and personalized offers, keeping customers engaged and valued throughout their ownership journey.Come join us and be part of our rapid growth and game-changing impact on the automotive industry. While we've grown beyond our startup roots, we retain an energetic, fast-paced, and collaborative environment focused on our customers and shared success. Together, let's unleash everyones full potential.This is an immediate opening due to company growth, and interviews are taking place right away.