Job Title

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Loss Prevention Agents Our Loss Prevention Agents protect and maintain the company assets while securing a safe environment for our clients and associates, this includes (but is not limited to) the following responsibilities: Open and close the store as scheduled following all Holt Renfrew procedures Perform assigned operational and inventory control audits along with follow up to ensure compliance Support Operation(s) and Sales team(s) with inventory counts, shortage programs and unsaleable articles Perform routine floor walks and inspections to maintain business continuity and integrity Maintain a high level of confidentiality Observe and dispatch by monitoring CCTV systems Conduct internal and external investigations as required Apprehend shoplifters while maintaining all elements of proof and precise investigation notes and documentation Testify at criminal proceedings as appropriate Comply with all Health & Safety policies and requirements Respond to any/all emergencies providing first aid and/or security procedures as necessary following up with detailed reporting Act as an advocate for Health and Safety in the store by attending monthly meetings, sharing with store team(s) and new hires. Perform other duties as assigned The ideal candidate: Has at least 1 year minimum of experience working in a high paced Loss Prevention and/or Safety & Security role along with working knowledge of a retail environment Must produce upon hire, hold, and maintain in good standing; a valid provincial security license Must produce upon hire, hold, and maintain in good standing; a valid standard first aid, CPR, and AED certificate(s) Understands that providing a great customer experience and being approachable are key attributes as a luxury retail partner Previous investigative and interview training an asset Problem solving and de-escalation skills an asset Maintains clear field notes and daily communication logs Maintains thorough, clear, and precise investigation reports The measure of success: Contribution to controlling losses due to internal/external theft, fraud or accident Individual objectives linked to the achievement of department goals Reach short and long-term career goals through Independent development Agents de prvention des pertes Nos agents de prvention des pertes protgent et maintiennent les actifs de l''entreprise tout en assurant un environnement sr pour nos clients et nos employs, ce qui inclut (sans s''y limiter) les responsabilits suivantes : Ouvrir et fermer le magasin comme planifi, conformment toutes les procdures de Holt Renfrew Effectue audits oprationnels et de contrle des stocks assigns avec le suivi pour assurer la conformit Soutenir l''exploitation et les quipes des ventes pour l''inventaire, les programmes d''articles manquants et les articles non vendables Effectuer des promenades et des inspections de routine des rayons de vente afin de maintenir la continuit et l''intgrit de l''activit Maintenir un haut niveau de confidentialit Observer et rpartir en surveillant les systmes de vidosurveillance Mener des enqutes internes et externes au besoin Apprhender les voleurs l''talage tout en conservant tous les lments de preuve et les notes et documents d''enqute prcis Tmoigner lors d''une procdure pnale, le cas chant Se conformer toutes les politiques et exigences en matire de sant et de scurit Rpondre toutes les urgences en fournissant des premiers soins et/ou des procdures de scurit, le cas chant, en faisant le suivi avec des rapports dtaills Agir titre de dfenseur de la sant et de la scurit dans le magasin en participant des runions mensuelles, en communiquant avec les quipes du magasin et les nouveaux employs. Effectuer les autres tches assignes Le(la) candidat(e) idal(e): Possde au moins 1 an d''exprience dans un poste de prvention des pertes et/ou de sant et scurit un rythme soutenu, ainsi que des connaissances pratiques d''un environnement de vente au dtail Doit dtenir, au moment de l''embauche, un permis de scurit provincial valide en rgle et le conserver Doit dtenir, au moment de l''embauche, un certificat de premiers soins, de RCP et de DAE standard valide et le conserver Comprend que fournir une exprience client exceptionnelle et tre accessible sont des attributs cls en tant que partenaire de vente au dtail de luxe Formation antrieure aux enqutes et aux entrevues, un atout Comptences de rsolution de problmes et d''apaisement, un atout Conserve des notes de terrain claires et des registres de communication quotidiens Maintient des rapports d''enqute complets, clairs et prcis L''valuation du succs: Contribution au contrle des pertes dues un vol interne/externe, une fraude ou un accident Objectifs individuels lis la ralisation des objectifs du service Atteindre les objectifs de carrire court et long terme grce au perfectionnement indpendant Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.