Job Title

Adecco is currently recruiting for a Collection/AR Clerk for a full-time permanent contract role with our client based out of downtown, Ottawa, ON. Ideal candidate would have experience with personal injury and employment. Bilingual is considered a strong asset. This person will be working with 2 partners.Compensation:Salary3 weeks vacation12 personal days (sick and others)100 % health and dental from 1st dayLong term disability after 3 monthsRRSP after 1 full year start at 3%.Hybrid Flexible: Left to the discretion of the employee.35 hours per weekWorking hours are within business core hours.The Collection/AR Clerk will have the following responsibilities:Call or email and, if necessary, meet with clients to discuss account status and arrange payment.Maintain active BFs on any unpaid AR over 60 days past due.Follow up on assessments, writs, collection agency files.Prepare files for collections.Answer all client enquiries regarding outstanding accounts.Obtain approval/Make decision on payment plans. Process payments as necessary and follow up on payment plans not being adhered to.Maintain record of all postdated cheques received and document in system those client matters with postdated cheques. Follow up with clients when no more postdated cheques on file.Pull monthly AR reports from system.Write-off any bad debts or uncollectible amounts.Process credit card payments for General and Trust accounts.Assist with staff and lawyers' enquiries.Review the trust history for billed matters and prepare request for trust transfer memos as requested by lawyers.Keep CFO informed of any problem accounts and meet on a weekly basis to discuss.Inform clients about overpayments and prepare cheques for a refund.Send a final demand letter and assess the account if necessary or send the account to a collection agency.Maintain report and list of all files with the collection agency for regular follow-up.The Collection/AR Clerk must meet the following mandatory requirements:Post-secondary diploma.Bilingualism in French and EnglishMinimum 2 years in an administrative role, preferably with exposure to collections and account reconciliation.Billing experience is an asset.Ability to communicate professionally and efficiently with clients, external contacts, and colleagues within the firmespecially regarding overdue accounts and payment negotiations.Skilled in handling sensitive financial and client information with the utmost discretion.Able to work independently as well as collaboratively in a team environment, balancing multiple priorities effectively.Capable of producing high-quality and high-volume work, sometimes under tight deadlines.Ability to handle pressure in a professional/solution-driven manner, particularly in situations involving difficult or non-responsive clients.Excellent proficiency with Microsoft 365, Outlook, and Excel.Knowledge of a financial tracking systems would be beneficial.If you are interested in the Collection/AR Clerk role, please apply now by clicking Apply now.CAB7616@@j