Job Title

Salary Range: $65,000 - $85,000CADLocation: Vancouver, BCType: Full-time, In-person or HybridReports to: CEOWe are exhibiting at Web Summit Vancouver! Find us at booth E460Were looking for a highly motivated Technical Product Specialist to join our lean, fast-moving team at LicenseSpring, a developer-focused license management platform. This is a generalist role, ideal for someone who is technically adept, well-organized, and comfortable wearing multiple hats, supporting our customers, maintaining public-facing technical assets, and acting as a bridge between users and our product team.Youll work closely with the CEO and our business development lead, serving as the first line of technical support and internal product expert. Your mission will be to ensure our customers get the most out of LicenseSpring.ResponsibilitiesCustomer Support & SuccessServe as the go-to contact for customer and prospect technical questionsGather customer requirements from key accounts and ensure they are communicated and acted on clearly internallyAnswer and resolve technical support tickets in a timely, thorough mannerHelp troubleshoot implementation issues across various SDKs and APIsDocumentation & Code SamplesKeep public documentation accurate, clear, organized, & up to dateMaintain and periodically review code samples and sample apps in C++, .NET, Java, Go, and other supported SDKsContribute to developer onboarding resources, such as tutorials and User guidesProduct Feedback & CoordinationSubmit detailed bug reports and feature requestsDocument edge cases and reproduce customer-reported issuesAct as a product expert internally, identifying gaps and improvementsTraits We ValueHighly autonomous: youre not afraid to dig into docs, run and generate sample code to figure things outOrganized and detail-oriented: you keep support queues tidy and documentation clearCustomer-centric: you enjoy helping people succeed with a technical productStrong communicator: your written responses are clear, concise, and helpfulTechnical SkillsMust-Have:Experience running and troubleshooting SDKs or sample appsAbility to make API calls and understand API docsFamiliarity with at least one statically typed language (C++, .NET, Java, etc.)Experience managing technical documentation a plusNice-to-Have:Experience with Go, Python, or JavaScriptFamiliarity with cross-platform environments (Windows, Mac, Linux)Exposure to developer tooling, CI/CD systems, or SaaS platformsSome experience setting up or configuring integrations for CRMsWhat Success Looks LikeYou answer most technical questions and tickets independentlyYou identify and fix broken links or outdated examples in our docs without being askedYou catch bugs before customers do, and document them clearly for engineeringYou become the go-to person for internal and external technical product knowledgeCustomers compliment us on our documentation and our customer support in their reviews.About LicenseSpring:LicenseSpring was founded in 2015, and provides a cloud-based software license management service, acting as a critical component of software distribution and delivery. We are trusted by thousands of software vendors around the world. We have 2 offices, one in Vancouver, BC, and the other in Zagreb, Croatia.This position offers an opportunity to impact and scale a growing platform used by thousands of companies around the world. Salary + compensation is based on experience. We provide extensive benefits (health + vacation), a flexible working environment (Hybrid, in person, or remote), as well as continuous learning and career development opportunities.Please apply for this job directly on LinkedIn.