Job Title

WJ Agency (WJ) is a leading full-service marketing agency, built on strategy, driven by creativity, and focused on impact.We craft brands with purpose, design digital experiences that connect, and build campaigns that move people. Every strategy we develop is intentionalblending insight, creativity, and execution to shape how our clients are seen, heard, and remembered.To meet clients at the intersection of now and next, we rely on bold, resilient marketers who think ahead and deliver. As Director of Client Services, you are the bridge between agency growth and client successleading our Account Directors to strengthen partnerships, maximize revenue, and elevate the quality of work we deliver.This is a Calgary-based, hybrid role.Your Role at WLead, mentor, and empower the Account Director teamDrive client retention, growth, and contract renewalsOversee high-value client relationships and escalationsEnsure client strategies align with WJs creative and strategic capabilitiesOptimize processes for efficiency, collaboration, and profitabilityWork cross-functionally with Strategy, Creative, Digital, and Production teamsYour Focus AreasClient Growth & RetentionBuild and deepen relationships with key clientsAct as a strategic advisor to key clients, ensuring long-term partnerships and ensuring we meet their goals and objectives.Help ensure client success and satisfactionIdentify and execute growth opportunities within accountsOversee client satisfaction, renewal strategies, and escalation managementRevenue & ProfitabilityManage and grow a large and diverse client portfolioMaintain oversight of pricing, scope creep, and contract structuringMotivate and drive performance within the Account Director teamLeadership & CollaborationGuide and develop a high-performing client services teamAlign client needs with agency capabilities to deliver exceptional workWork closely with Business Development and Accounts to ensure new clients and new projects for existing clients are effectively transitioned from sales to active accountsWho You AreA client-focused, revenue-driven leader with a track record of growthA strategic thinker who excels at building and maintaining high-value relationshipsExperienced in leadership, sales, and contract negotiationA natural collaborator who thrives in a fast-paced agency environmentWhat You Bring10+ years in client services, account management, or agency leadership (marketing, branding, or advertising preferred)Proven track record managing multi-million-dollar client portfoliosExperience leading and mentoring Account DirectorsStrong expertise in marketing strategy, brand development, and integrated campaignsExceptional presentation, negotiation, and communication skillsWhy Join WJ?A leading agency where ideas drive impactWe believe great work comes from happy, engaged teams. Thats why we actively support work-life balance, offering flexible work arrangements and a culture that respects your time and well-being.Hybrid work environment with flexible arrangementsPrivate workspace and dedicated collaboration daysAt William Joseph, leadership is built on action, ideas drive results, and collaboration fuels success. If youre ready to lead in a high-impact environment, we want to hear from you.Submit your cover letter and resume . Only qualified candidates will be contacted.