About Nith Valley Animal Hospital For over 25 years, Nith Valley Animal Hospital has been a trusted provider of veterinary care in the New Hamburg area. We are committed to delivering compassionate, high-quality care to the pets and animals in our community.Our team believes pets are family, and we take pride in offering personalized, attentive care to every patient. With a strong focus on preventative medicine, we partner with pet owners to support the long-term health and well-being of their animals.Join Our TeamWe are currently seeking aClient Services Representative (CSR)to join our dedicated team. This role is perfect for someone who loves animals, enjoys helping people, and thrives in a fast-paced, team-oriented environment.About the Role:As a CSR, you are the first and last point of contact for our clients. Your role is key to creating a warm, welcoming atmosphere and ensuring smooth communication between our clients and veterinary team. We are looking for someone who is friendly, professional, and detail-oriented, with a strong commitment to customer service.Key Responsibilities:Greet clients and pets warmly in person, by phone, and via emailSchedule appointments, manage reminders, and maintain client recordsProcess payments, estimates, and invoices accuratelySupport day-to-day administrative tasks and front desk organizationHandle client concerns or questions with empathy and efficiencyCollaborate closely with our veterinary and technical staffWhat Were Looking For:Excellent communication and interpersonal skillsStrong organizational skills and ability to multitaskA positive, team-focused attitudePrevious customer service experience (veterinary or medical preferred but not required)Comfort with computers and scheduling software (training provided)What We Offer:A supportive, friendly work environmentOn-the-job training and opportunities for growthStaff discounts for personal petsCompetitive salary based on experienceNo weekend hours (Monday to Friday 8:30AM to 5:30PM)Uniform allowanceJob Type: Full-time, Part-timePay: $20.00-$24.00 per hour (depending on experience)Application question(s) to include on your cover letter:Are you capable to carrying up to 30 lbs?How would you handle a situation where a client is upset about a long wait time or an increase in the price of a service or medication?Experience:veterinary client services: 2 years Language:English (required)Application deadline: 2025-06-01
Job Title
Customer Service Representative