Lead, mentor, and develop the service desk team, ensuring high levels of motivation and performance.University or College Degree or equivalent experience.10+ years technical and operational support experience5 Years of Service Desk/Help Desk.5 Years of support experience as an IT Manager(FreshService) Service ManagementManage day-to-day operations of the IT service deskDevelop and implement service desk policies, procedures, and service level agreements (SLAs).ITSMITILTicketing systemsMicrosoft OfficeUnderstanding of networkingHardwareSoftwareMCSE
Job Title
Senior Service Desk Manager