Job Title

JOOLA is seeking a for an experienced Bilingual Account Services Specialist (English and French) to support Key and National Accounts. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. Germany, Brazil, and China, JOOLA has a global presence and a wide distributor network . This position is instrumental in optimizing account performance by ensuring efficient order management and addressing any issues that impact fulfillment, such as delayed or non-shippable products. The Account Service Professional leverages tools like NetSuite and reporting systems to provide actionable insights into customer fill rates, allocation percentages, and overall order status, enabling all relevant teams to take timely and informed actions. Order Bank Management: Oversee the daily management of customer order banks for Key & National Accounts. Fill Rate Analysis: Analyze and resolve issues related to delayed or non-shippable orders to improve fill rates. Reporting: Run reports to assess current and future fill rates, system release dates, and order timelines to ensure orders are picked, packed, and shipped on time. Develop and present State of the Business updates to Sales & Business Unit (BU) leads weekly. to ensure accurate supply planning. Process sales orders through multiple channels (email, phone, EDI), confirm orders, and troubleshoot issues. Booking & Pricing Validation: Manage order deadlines, validate expected demand, and resolve any discrepancies in pricing, availability or ship dates. Product Line Understanding: Gain in-depth knowledge of key product lines, launch strategies, and seasonal assortment plans for the accounts. Account Dashboards: Manage account dashboards, ensuring accurate deliveries, KPI achievement, and compliance mitigation. Special Projects: Lead and manage special projects as assigned. Bachelors Degree or equivalent experience related to Account Service Management ~5-7 years of relevant Account Service experience in a similar logistics or supply chain environment. ~ Strong written and verbal communication skills, focusing on customer service. ~ Proficiency in Microsoft Office Suite, including advanced Excel skills. ~ com, Tableau, and Salesforce is a plus. Listens to customer feedback and improves service delivery. Consistently meets time commitments and delivers high-quality results. Language: English and French mandatory. Collects and interprets data effectively to make informed decisions. Technical Skills: Proficiency with NetSuite, MS Outlook, MS Excel, and MS Word. Customer Service: Communicates clearly and effectively, presenting complex data in an accessible format. Presentation Skills: Comfortable presenting business updates and data insights to internal and external stakeholders. Quality Management: Adaptable to shifting priorities and deadlines, with the ability to manage multiple projects simultaneously.