Job Title

Customer Success ManagerUnleashd, a leading technology company in the automotive software industry, has a rare opportunity for a Customer Success Manager to join their growing team focused on the Manitoba and Saskatchewan markets.HighlightsRemote work with occasional travelCompetitive compensation, based on experience, including base plus commission and bonus opportunitiesCompany RRSP matchingFlexible time-off policy fostering work-life harmonyComprehensive medical and dental benefits, including mental health and wellnessA supportive environment that celebrates your curiosity, values your skills, and wants to accelerate your growthWE NEEDWere looking to hire a Customer Success Manager to join our growing team based out of Manitoba or Saskatchewan.You are incredibly detail oriented with a friendly and professional approach. You love to delight customers and are the liaison between our customers, internal teams and external partners. You enjoy working independently in a fast-paced environment and love contributing to the overall success of the team. As the first point of contact with our customers after they have launched, youll be integral in building an ongoing and trusting relationship with them. We want to ensure that our customers have a seamless experience with Unleashd, and that you will be there every step of the way.YOU LOVEFocusing on the feedback of customers to know which changes can make a differenceMaking it your personal missions to create an exceptional ongoing experience for customersFinding insights and innovative ways that our products can continually solve problems and help our customers improve their businessEffectively and consistently communicating updates and deliverables to the customer and internal teams, advising them on impacts to deadlinesTraining customers and their teams on the day-to-day use and administration of our productsFinding opportunities to upsell new products to existing customers by continually adding value and showing them ways our products can help them moreGetting referrals from existing customers for potential new customers and connecting them with our sales teamYOU HAVEPreviously excelled in a customer success role with a SaaS business where you directly interacted with customersA demonstrated track record with project or timeline-based delivery managementAn acute attention to detail that keeps everyone aligned and everything on scheduleIncredible communication skills with the ability to explain complex topics through both verbal and written meansAn energetic and up-beat personality with a keen desire to see everyone succeedAn open mind and love learning from othersThe ability to speak and write in both English and French (this would be an asset, but not required)WE OFFERA dynamic team of professionals dedicated to building a solid foundation for our growing businessA flexible work environment that allows for remote work, with occasional travel requirementsA competitive compensation package, including a base salary thats aligned with your experienceA comprehensive benefits package and flexible spending account to support you and your familys health and wellnessCompany RRSP matchingA flexible time off policy, including sick and personal days to care for your health and well-beingTuition reimbursement opportunities to support your professional developmentOpportunities to give back by participating in various philanthropic programs and activitiesEngaging company events and activities that promote team spirit and foster positive relationships within the organizationA full - time permanent position, as we are seeking a long- term employment commitmentReal growth opportunities, amidst our ongoing expansion and continuous developmentABOUT USUnleashd Technologies is a leading technology company in the automotive software industry. With strong roots in the automotive sector, we specialize in developing cutting-edge tools for retail automotive dealerships across Canada, helping them maximize the potential of their customer portfolio.Headquartered in vibrant British Columbia, our nimble and passionate team stretches across major local markets in Canada. We're a tight-knit group of forward-thinkers, committed to driving innovation and delivering personalized solutions to our clients.Our flagship product, Drive AI, is revolutionizing how dealerships engage with customers. Acting as a seamless bridge between service and sales departments, Drive AI ensures soft-touch interactions and personalized offers, keeping customers engaged and valued throughout their ownership journey.Come join us and be part of our rapid growth and game-changing impact on the automotive industry. While weve grown beyond our startup roots, we retain an energetic, fast-paced, and collaborative environment focused on our customers and shared success. Together, let's unleash everyones full potential.This is an immediate opening due to company growth, and interviews are taking place right away.