Job Title

Position: Senior Human Resources AdvisorLocation: Fully on-site Monday-Friday in Downtown Toronto near Burrard StationCompensation: $75,0000- $85,0000 + perks (3 weeks of vacation, with increases after 2 and 5 years of service, employer-paid benefits, pension plan, team social events)Type: Full time PermanentThe Senior HR Advisor will assume responsibility for delivering expert and strategically driven HR advice to a dynamic and expanding client base, predominantly through telephone calls. This role will involve offering comprehensive guidance and solutions to clients across a broad spectrum of HR issues, ranging from routine inquiries to intricate and complex matters.Day-to-Day Duties and Responsibilities:To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and emailTo receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions providedTo actively own cases to resolution, building rapport and working relationships with clients on each interactionTo review client documentation and provide advice accordingly taking their internal terms and conditions into account in each caseTo be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to dateTo achieve clear and measured KPIs and to work within set SLAs to provide first call resolutionTo log all advice accurately onto Salesforce and other systemsTo follow internal protocols for managing and escalating cases where applicableEducation/Experience:Completed CPHR/CHRP designation is mandatory.A minimum of five (5) years of HR advising.A degree or diploma from an accredited HR education or training program.Ability to work under pressure in a fast-moving, performance-driven environmentExcellent communication skills.Ability to juggle multiple tasks, prioritizing your workload accordingly.Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre.The ability to motivate yourself and those around you.An organized self-starter with an enthusiasm for exceptional service delivery.Benefits:Day off on your birthdayEnhanced Benefits with Health and Dental CoverageWe offer a Registered Retirement Savings Plan (RRSP) Matching ProgramVacation Days increase after 2- and 5-years service