Job Title

Job DescriptionAs a Manager, Operations you will be responsible for the delivery of our business with a focus on customer centricity. You will ensure the people and technology resources are in place to manage budgeted volume, maximize profitability and meet expense budgets. The ability to motivate and inspire employees in alignment to our culture and values is essential, especially during seasonal volumes.Please note, this position is NOT Business DevelopmentHERES HOW YOULL CONTRIBUTE: You should have experience leading a team of at least 15 people with a strong background in Mortgage processingManage the human capital for processing daily transactions including ensuring employees are onboarded, trained and focused on customer needsMonitor and action metrics such as call volume, productivity statistics and customer feedback data to improve processes and deliveryProvide leadership direction, performance management and coaching as well as individual professional developmentEnsure that our company has created an environment where employees can flourish and growInitiate new projects/processes /tasks to improve the quality of the divisionMeet expense budget requirements with a focus on continuous improvement to overall profitabilityDevelop strong internal relationships with business partners.HERES WHAT YOULL BRING:10+ years of industry experience and/or 5 years operations management experienceBachelors degree in business administration or related field an assetBroad understanding of and knowledge of mortgage processing or underwritingBroad understanding and knowledge of industry best practices in operationsGood knowledge of customer service principles and experience in employee managementProven ability to plan and manage operational process for maximum efficiency and productivityBilingual an asset but not required