Key Responsibilities:Technical Support (Primary Focus):Diagnose and resolve hardware and software issues related to AR devices.Provide both remote and on-site technical assistance to end users.Create and maintain comprehensive support documentation and user guides.Assist in the development of diagnostic tools and automation scripts to streamline support processes.Logistics Support (Secondary Focus):Receive, inspect, and process incoming shipments.Oversee the AR device loaner program, ensuring accurate tracking, maintenance, and inventory control.Coordinate the distribution and return of devices, maintaining clear records and ensuring timely turnaround.
Job Title
Augmented Reality Support Specialist