Job Title

Congdons Aids to Daily Living are leaders in the medical equipment supply industry in Edmonton. We have been in business over 50 years providing home healthcare, mobility, and accessibility solutions. With a focus on putting people first and a reputation for trustworthiness, we offer expert advice and friendly service to swiftly get the right products to those in need. We are hiring for a Service Advisor - Wheelchair and Mobility Equipment Repairs The Service Advisor is the primary point of contact for customers requiring maintenance, servicing, or repair of mobility devices such as power wheelchairs, scooters, and other assistive equipment. This role involves assessing client needs, coordinating with technicians, managing repair orders, and ensuring excellent customer service throughout the process. Greet clients (in person, by phone, or electronically) and assess service needs. Create service orders and document customer concerns and equipment issues. Schedule service appointments and coordinate technician assignments. Keep clients informed of job status, estimated completion time, and any changes in cost or service requirements. Maintain accurate records of service work, parts used, and client interactions. Ensure compliance with health and safety standards and regulatory requirements for mobility equipment. Experience in a service advisor, customer service, or mobility equipment role preferred. Technical understanding of mobility devices and their components is an asset. AADL, NIHB, DVA Program knowledge is an asset. Proficient with computers and service order systems. Job Type: Full-time Dental care 8 hour shift ~ Monday to Friday ~