Job Title

About the roleAdecco is hiring a Bilingual Program Coordinator to join our very own Adecco family in a permanent role. The successful candidate will be responsible for coordinating all phases of the client requisition process in order to encourage a fair and competitive environment and maximize full revenue potential. As part of the Managed Service Provider (MSP) team, you will maintain adherence to program process compliance, introduce efficiencies and overall effectiveness within the account to deliver superior quality services to the client, internal stakeholders and suppliers. French/English Bilingualism, fluent in both verbal and written communication, is a requirement to be considered for this opportunity. We are looking for a dynamic self-starter that thrives in a fast-paced environment. Above all, were results oriented, always looking for opportunities to out-perform ourselves and collectively pushing the limits of whats possible. Its more than being accepted, its knowing youre respected.This position is remote and candidates can be located anywhere in Canada. Adecco believes in offering a mix of flexibility and training so you can work with autonomy making professional, informed decisions. Adecco is one of the worlds leading HR Solutions Providers and by joining our company you can reap the rewards, recognition and benefits of a company that is big enough to make an impact, but small enough to care. We empower our people to carve their own career paths their way. After all, its only natural that a people-focused organization should be focused on its own people too. We look out for each other and work together to overcome whatever challenges come our way. If you want to be in a role that is at the forefront of helping Adecco to continue to build an inclusive culture, then keep reading.What youll be doingCoordinating all stages of requisition activity through the use of VMS technology where applicable.Ensuring prompt order distribution and that all information is complete and accurate. Providing consultative support to end users to clarify job responsibilities, skills and other requirements of specific requisitions.Reviewing and managing candidate submittals from suppliers to ensure the best qualified candidates are presented for end user review and placement.Scheduling and coordinating all on-site interviews with candidates through the supplier community and providing feedback to suppliers.Overseeing the proper use of VMS technology by client managers, suppliers and the suppliers workforce.Creating and managing program Standard Operating Procedure (SOP) training and communicating updates to the supplier community on a regular basis to ensure understanding and complianceEnsuring the Service Level Agreements (SLA) and Key Performance Indicators (KPI) identified in the SOP are met within the specified timelines and that corrective action is taken when necessary to drive change.Facilitating to ensure suppliers appropriately manage employee on-boarding, employee relations issues, orientations, performance reviews and off-boarding activities.Supporting the Account Manager in preparing the SLA and scorecard for client review. Facilitating the performance audit/scorecard review on a quarterly basis with suppliers.Supporting the clients business recruitment planning for all locations across Canada.Utilizing a proactive approach and recommending process improvements to increase productivity and efficiency, and eliminate or reduce future issues and errors through the use of a daily issue log. Ensuring that identified process improvement items are incorporated into the scorecard review.Reviewing weekly billing exception (kick out) report and gathering information from suppliers in order to correct billing issues in a timely manner. Providing a complete analysis of escalated issues to the Manager, MSP on a weekly basis.Managing, reporting and tracking use of sub-vendors within the program in order to provide quality service to the client.Performing other duties and participating in special projects as assigned.About youWe want to set you up for success! To help us do that, here is what we are looking for from you:Completion of post-secondary education or related field or years of equivalent experience demonstrating progressive responsibilityA minimum of three (3) years of related experience, ideally in the service industry.Proficient in PC software packages, such as Microsoft Word, Excel, PowerPoint, Outlook and Teams.Working knowledge of VMS and ATS systems an asset.Bilingualism (French/English) is required.Excellent interpersonal and communication skills, both written and verbal to various audiences at all levels of staff and management.Proven consistently high levels of customer service levels, with an ability to build strong working relationships with clients and MSP suppliers.Superior organizational skills. While meeting client needs consistently, is able to effectively manage multiple tasks, and prioritize any new tasks as required. Works with a sense of urgency with the ability to meet tight deadlines.Proactive and able to solve problems effectively and rapidly using excellent analytical skills.Displays a willingness to cooperate and work as part of a team, assisting others when required.Proven ability to maximize profitability, while ensuring compliancy to mitigate risk.Flexible and adaptable to changing business needs. May be required to work alternate hours and/or overtime. Travel may be required less than 10%.Why choose us?Its an exciting time to be part of our team. Were proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.Youll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. Thats why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.Putting people first, pioneering with a collective spirit and always advancing with a growth mindset - thats what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. Thats what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge and expertise to grow together.Do you want to make an impact where it matters most? Apply NOW! A journey to bring out the best in youWe believe that having an understanding of the hiring process helps you to prepare, feel, and be at your best. As a global, multi-brand organisation with many different roles, our application process can vary.On our career site, you will find some of the key steps you can expect to guide you along the way.As one of the worlds largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.