Job Title

Company DescriptionSilverhill Acura, established in 1987, has been a trusted dealership serving Calgary and its surrounding areas. Our success is built on our dedication to delivering exceptional customer service and satisfaction. As proud members of the Acura family, we offer quality, luxury, and safety in our products. We invite you to visit Silverhill Acura and experience our commitment to excellence.Role DescriptionThis is a full-time, on-site role for a New Car Sales Specialist located in Calgary, AB. The New Car Sales Specialist will be responsible for:Greet and welcome customers in a prompt, friendly and courteous manner.Listen to customer needs and take-action, assist customers in understanding the offering and then selecting an appropriate vehicle.Create a customer base through effective contact methods that make sense for the customer.Make prospecting calls and follow-up with customer within specific timeframes. Listen to and document customer needs and expectations throughout the sales visit. Keep detailed records of all interactions with customers.Handle all customer queries and concerns with a genuine intent to solve their problem.Prepare for the delivery of new vehicle. Ensures all details of the delivery are completed and all documentation/paperwork is completed in an accurate and timely manner.Review and analyze actions regularly to determine how to better utilize time and plan more effectively.Be knowledgeable and able to clearly explain technical features, options and their benefits, specials and updates.Develop and maintain full knowledge about the Industry.Keep up to date with products, accessories, prices and key features of major competitors.Skills and Competencies:Excellent interpersonal skills with an upbeat and engaging attitude.Excellent verbal communication a pleasant demeanor.Excellent customer service skills including listening and the ability to impact and influence others. Organized and an attention to detail with the ability to document customer needs.Flexible and open to change; take on special tasks as needed.Basic computer skills.Ability to manage customer complaints and to solve difficult problems.Results Oriented and Accountable.QualificationsCDK and 180 Experience is an assetStrong skills in Sales Consulting and Automotive SalesProven track record in providing exceptional Customer Service and ensuring Customer SatisfactionAbility to build and maintain strong Customer RetentionExcellent communication and interpersonal skillsAbility to work independently and as part of a teamKnowledge of automotive industry and products is a plusHigh school diploma or equivalent; post-secondary education is an assetValid driver's license and clean driving recordProvincially licensed as recognized by the MVDA (AMVIC)