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Job Description The Emergency Services Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.) Job Title: Emergency Services Representative (Bilingual: Spanish/English) On-Site A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns Worlds Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a/an Emergency Services Representative position at Concentrix is just the right place for you! As a/an Emergency Services Representative, youll join an organically diverse team from 70+ countries where ALL members contribute and support each others success and well-being, proudly united as game-changers. Together, we help the worlds best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. Due to continued growth, were looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned. WHAT YOU WILL DO IN THIS ROLE Receive interactions for emergency assistance from our users utilizing a device provisioned with the service. Interact directly with the user to obtain details of the emergency request before contacting the appropriate Public Safety Answering Point directly or through an intermediary. Where permitted by law, provide post-dispatch or pre-arrival instructions to the individual in need of assistance. Training and certification will be provided for police, medical, and fire situations. Provide the highest level of service to individuals in an emergency or distressed state. Deliver expert customer experienceswith a smile. YOUR QUALIFICATIONS Must be Bilingual in Spanish/English in both written and verbal communication. Language proficiency/fluency tests will be administered to all successful applicants. Experience in emergency response and/or high stress emergency communication center environments is preferred. Ability to assess and relay information accurately with high attention to detail, while operating various methods of communication tools is required. Experience working with a CAD (computer assisted dispatch) application is preferred. Current certification in CPR preferred. Emergency, Fire, Police dispatch experience is beneficial. Open to flexible scheduling including days, nights, and weekends. (This will be a 24/7 operation with 5 days on 2 days off scheduling) Proficiency in fast-paced multi-tasking. Eagerness to learn new technologies. WHATS IN IT FOR YOU Paid training and performance-based incentives. Lucrative employee referral bonus opportunities. Company networking opportunities with organized groups in various topics. Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP). Health and wellness programs with trained partners to help promote a healthy you. Mentorship programs that support your rewarding career journey. A modern, state-of-the-art office setting with advanced technologies and a great team. Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support. Celebrations for various company events. A range of other perks and benefits. REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice. Location: CAN Mississauga - 6725 Airport RD Language Requirements: English (Required), Spanish (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. #J-18808-Ljbffr